NAA CAM study plan

Build a one-page map of the property operating budget cycle, from annual budget drafting through monthly variance review, and label each line item by income or expense category.

Compute and interpret the four core operating metrics - net operating income, operating expense ratio, economic occupancy, and average rent per occupied unit - using sample figures you construct yourself.

Reconcile a mock rent roll against a mock monthly income statement and list every discrepancy type you find (delinquency, concessions, vacancy loss, non-revenue units).

Explain in writing how a capital expenditure differs from a routine repair and how each is treated in the budget and in property valuation.

Trace the full leasing funnel from prospect inquiry to signed lease, and document the conversion metric at each stage.

Draft a 30-day marketing plan for a property with 8% vacancy that names at least four channels, a budget split, and a success metric per channel.

Calculate cost per lease and cost per inquiry from sample spend data, then state which channel you would cut and why.

Write the key economic terms of a lease - rent, concession, security deposit, late fee, lease term, renewal increase - in plain language a prospect would understand.

Compose a fair housing-compliant advertisement for a sample unit, then audit it against prohibited words and screening criteria.

Design a telephone and email inquiry script that captures contact data, source, and move-in timing without steering or discriminatory questions.

Build a prospect follow-up cadence covering the first 10 days after inquiry, with channel, timing, and message intent for each touch.

Compare three lease renewal pricing scenarios against market rent and project the revenue impact of each over 12 months.

Sequence the move-in process from application through key handover and identify the documents and disclosures required at each step.

Draft a 90-day new-resident onboarding plan with at least four scheduled touchpoints and the retention risk each one addresses.

Write a response framework for a noise or neighbor dispute that separates fact-finding, policy application, and written follow-up.

Explain the difference between a service request, a complaint, and a lease violation, and state the response standard for each.

Produce a renewal outreach timeline beginning 120 days before lease expiration, with the offer, escalation, and decision points marked.

Analyze a mock turnover scenario and calculate the cost of turnover versus the cost of a retention concession, then recommend one.

Write a behavior-based interview guide with at least six questions mapped to leasing, customer service, and conflict-resolution competencies.

Outline a 30-60-90 day onboarding plan for a new leasing consultant, including the metrics they are measured on at each stage.

Draft a corrective-action conversation script for an underperforming team member that follows a documented progressive discipline sequence.

Identify the employment-law touchpoints in hiring, scheduling, and termination, and note where you would escalate to HR or counsel rather than act alone.

Build a fair housing risk register covering advertising, screening, reasonable accommodation, and resident interaction, with a control for each risk.

Summarize the safety and habitability obligations a property team owes residents and the documentation that proves compliance.

Assemble a preventive maintenance calendar by system - HVAC, plumbing, roofing, life safety, grounds - with frequency and responsible role for each task.

Explain the difference between corrective, preventive, and deferred maintenance, and describe the budget and risk consequence of deferring each.

Outline an emergency response plan for fire, water intrusion, and loss of power, naming the first three actions and who is notified.

Describe how a capital reserve study informs replacement scheduling and how a large deferred item affects occupancy and valuation.

Complete a timed full-length practice set and score each domain separately to expose your weakest two areas.

Re-teach your two weakest domains by writing a one-page summary of each from memory, then checking it against your notes.

Review every missed item from the practice set and write the underlying rule or concept you got wrong, not just the correct answer.

Rehearse the calculations - NOI, operating expense ratio, occupancy, cost per lease, turnover cost - until you can complete each without reference.