Risk Management and Compliance
Risk Management and Compliance
This domain tests liability prevention, insurance, safety, fair housing, environmental rules, emergency response, and vendor risk. The exam favors documented, consistent, timely action.
Core rules and concepts
- Premises liability: maintain safe common areas, lighting, locks, walkways, and playgrounds; fix hazards and document.
- Incident reports: record facts, time, witnesses, photos, and immediate action; avoid opinions or admissions.
- Insurance: general liability, property, umbrella, and workers compensation. Vendors must provide certificates of insurance naming the property or owner as additional insured.
- Fair housing and ADA: reasonable accommodations and modifications; service animals are not pets.
- Environmental: lead-based paint disclosure for pre-1978 housing; asbestos and mold require trained response; do not disturb suspect materials.
- Emergency plan: evacuation, shelter, fire, flood, power outage, communication tree, and drills. Control keys and rekey vacant units.
Worked example
A resident reports a fall on an icy walkway. The manager secures the area, calls for medical help, photographs conditions, interviews witnesses, obtains the maintenance log, files an incident report, and notifies the insurer. The manager does not say that is our fault or promise to pay medical bills; those statements can become admissions.
Traps
Do not alter or delay incident reports. Do not accept a vendor certificate of insurance without checking dates and coverage. Do not treat a service animal as a pet or charge pet rent. Do not ignore accommodation requests. Do not discuss claim details with other residents.