NY Claims Adjuster study materials
NY Claims Adjuster study resources

NY Claims Adjuster key terms

NY Claims Adjuster · Get comfortable with the vocabulary.

Indemnity

Restoring the insured to roughly the financial position held before a loss, no better and no worse; this principle is why insurance cannot produce a profit.

Related: Actual cash value, Subrogation, Insurable interest
Insurable interest

A genuine financial stake in the property or person insured, so the insured would suffer real economic loss if a covered event occurred; property policies require it when coverage begins.

Related: Indemnity, Utmost good faith
Utmost good faith

The rule that insurer and insured must deal honestly and disclose material facts, because the insurer depends on information about the risk that only the applicant possesses.

Related: Insurable interest, Insurance Frauds Prevention Act
Contract of adhesion

A policy drafted entirely by the insurer and offered on a take-it-or-leave-it basis, so courts generally resolve unclear wording against the party who wrote it.

Related: Utmost good faith
Aleatory contract

An agreement in which the amounts exchanged are unequal and depend on chance, since the premium paid may be far smaller or larger than the loss later paid.

Related: Contract of adhesion
Subrogation

After paying a claim, the insurer's right to step into the insured's shoes and pursue the party that caused the loss, preventing double recovery and holding wrongdoers accountable.

Related: Indemnity, Salvage
Proximate cause

The unbroken sequence of events started by a covered peril that produces the loss; the damage must be a foreseeable result rather than remote or unrelated.

Related: Occurrence
Deductible

The portion of each covered loss the insured must absorb before the insurer pays anything, which lowers premium and discourages small claims.

Related: Indemnity, Coinsurance
Occurrence

An accident, including continuous or repeated exposure to substantially the same harmful conditions, that causes bodily injury or property damage during the policy period.

Related: Claims-made policy, Proximate cause
Claims-made policy

Coverage triggered when a claim is made or reported during the policy period, regardless of when the underlying act or injury happened; common in professional liability.

Related: Occurrence
Actual cash value

The cost to replace damaged property with new property of like kind and quality, minus depreciation; the default valuation method for most property policies.

Related: Replacement cost, Indemnity, Proof of loss
Replacement cost

The amount needed to repair or rebuild with new materials of comparable quality, with no deduction for depreciation, usually paid only after repairs are completed.

Related: Actual cash value, Deductible
Coinsurance

A property policy condition requiring the insured to carry limits at least equal to a stated percentage of the property's value, or claim payments are reduced proportionally.

Related: Replacement cost, Deductible
Additional living expenses

Reasonable extra costs for temporary housing, meals, and similar needs when a covered loss makes the home uninhabitable, paid in addition to the dwelling limit for a stated period.

Related: Business interruption, Proof of loss
Mortgagee clause

A provision giving the lender its own rights to loss payments and to notice of cancellation, protecting the mortgagee even when the insured's own acts would bar recovery.

Related: Proof of loss
Ordinance or law coverage

Optional coverage paying the added cost of rebuilding to current building codes after a covered loss, because standard policies exclude the extra expense of code compliance.

Related: Replacement cost
Salvage

Damaged property or its remains that the insurer takes after paying a total loss; its resale value offsets the claim and reduces the net payment.

Related: Subrogation, Actual cash value
Business interruption

Coverage for lost net income and continuing expenses while a covered property loss halts operations, often with a waiting period and a restoration-period limit.

Related: Additional living expenses, Proof of loss
Appraisal

A policy dispute process where each side names a competent appraiser, those two choose an umpire, and the panel sets the amount of loss when value is disputed.

Related: Proof of loss, Examination under oath
Proof of loss

A sworn statement from the insured detailing the date, cause, and amount of a claim, usually due within a set period such as sixty days after the insurer's request.

Related: Examination under oath, Appraisal
Examination under oath

Formal recorded questioning of the insured under a policy condition, used to verify facts, resolve inconsistencies, and support a coverage decision before payment.

Related: Proof of loss, Reservation of rights
Reservation of rights

A written notice stating that the insurer will investigate or defend while it keeps questioning coverage, preserving its right to deny the claim later.

Related: Non-waiver agreement, Examination under oath
Non-waiver agreement

A document signed by the insured acknowledging that the insurer's continuing investigation or defense does not waive any right to deny coverage later.

Related: Reservation of rights
First notice of loss

The initial report of a claim, recording date, location, parties, and a preliminary description so the insurer can start investigating and set reserves.

Related: Proof of loss, Reservation of rights
Suit limitation

A policy or statutory deadline for the insured to sue the insurer over a claim, usually running from the date of loss or from denial.

Related: Proof of loss, First notice of loss
No-fault benefits

New York's first-party system paying up to $50,000 for medical costs and lost wages from motor vehicle injuries regardless of fault, with narrow exceptions allowing lawsuits.

Related: Medical payments coverage, Comparative negligence
SUM coverage

Supplementary uninsured/underinsured motorist coverage that pays an insured's damages when the at-fault driver lacks insurance or has limits too low, up to the purchased limit.

Related: No-fault benefits, Comparative negligence
Comparative negligence

New York's pure comparative fault rule, under which a claimant's recovery is reduced by their own share of fault but is never barred entirely.

Related: Collateral source rule
Dram shop liability

Liability imposed on a bar or social host that serves alcohol to a visibly intoxicated person or minor who then injures someone, under New York's General Obligations Law.

Related: Comparative negligence
Medical payments coverage

Coverage paying reasonable medical expenses for injured persons regardless of fault, up to a modest limit, without any finding of legal liability.

Related: No-fault benefits
Personal and advertising injury

Commercial general liability coverage for offenses such as libel, slander, wrongful eviction, and use of another's advertising idea, separate from bodily injury or property damage.

Related: Occurrence
Unfair claims settlement practices

Prohibited conduct listed in New York law, such as failing to investigate promptly, denying without a reasonable basis, or delaying payment, which can draw regulatory penalties.

Related: Bad faith, Regulation 64
Bad faith

Unfairly handling a claim, for example denying without reasonable basis or offering far less than owed; in New York it is generally a breach of contract claim, not a separate tort.

Related: Unfair claims settlement practices, Reservation of rights
Fiduciary duty

The adjuster's obligation to act honestly and loyally for the insured and insurer, including safeguarding and properly accounting for claim funds handled.

Related: Conflict of interest, Unfair claims settlement practices
Conflict of interest

Any personal, financial, or professional interest that could improperly sway an adjuster's decisions, which must be disclosed and often requires reassignment.

Related: Fiduciary duty
Insurance Frauds Prevention Act

New York law criminalizing knowingly false or inflated insurance claims and requiring insurers to run fraud-prevention programs and report suspected fraud to authorities.

Related: Unfair claims settlement practices, Utmost good faith
Regulation 64

New York regulation (11 NYCRR 65) setting claim handling standards, including prompt investigation, written status updates, and time limits for paying settled claims.

Related: Unfair claims settlement practices, First notice of loss
Public adjuster

A licensed professional hired by the insured, usually for a percentage fee, to prepare, document, and negotiate a property damage claim.

Related: Proof of loss, Fiduciary duty
Collateral source rule

The principle that benefits a claimant receives from other sources, such as health insurance or sick pay, generally do not reduce what the liable party owes.

Related: Comparative negligence, Release
Release

A signed document in which the claimant gives up all further claims related to the incident in exchange for the settlement amount, ending the dispute.

Related: Collateral source rule