PECB ISO 26000 Lead Manager flashcards

31 cards. Read the term and the definition here. The deck at the top of this page is optional.

ISO 26000

An international guidance standard on social responsibility, published in 2010, that provides recommendations rather than requirements and is therefore not intended for certification or regulatory use.

Social responsibility definition

Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that contributes to sustainable development and is integrated throughout the organization.

Sustainable development

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs, integrating economic, social and environmental dimensions.

Sphere of influence

The range of relationships through which an organization has the ability to affect the decisions or activities of others, assessed by control, influence and proximity rather than ownership alone.

Stakeholder

An individual or group that has an interest in any decision or activity of an organization, including those affected by its impacts even when they hold no formal power over it.

Triple bottom line

A lens treating organizational performance as economic, social and environmental dimensions, often summarized as profit, people and planet, without prescribing specific indicators.

Seven principles

Accountability, transparency, ethical behaviour, respect for stakeholder interests, respect for the rule of law, respect for international norms of behaviour, and respect for human rights.

Accountability principle

The principle that an organization should answer for its impacts on society, the environment and stakeholders, and accept responsibility for harm caused, including correction or compensation.

Transparency principle

The principle that an organization should disclose in a clear, accurate, timely and complete manner the policies, decisions and activities for which it is accountable, subject to legitimate limits.

Ethical behaviour

Acting in accordance with accepted principles of right conduct in the context of the situation, including preventing conflicts of interest and avoiding complicity in wrongdoing.

Complicity

Being implicated in wrongdoing by others, whether directly, through knowingly benefiting from the wrongdoing, or through silence when there is a duty to speak.

Materiality test

A two-part test for significance: an issue must be relevant to the organization's decisions and activities and important to stakeholders to be prioritized.

Rule of law principle

The principle that an organization should accept that respect for the rule of law is mandatory, comply with legal requirements, and ensure its relationships do not undermine lawful conduct.

Grievance mechanism criteria

Mechanisms should be legitimate, accessible, predictable, equitable, transparent, rights-compatible, and based on dialogue, ideally resolving disputes before escalation to formal processes.

Seven-step process

Review context, identify stakeholders, determine core subjects and issues, assess significance, define scope and priorities, implement, and evaluate and improve.

Organizational governance

The cross-cutting core subject covering decision-making structures, leadership commitment and the integration of social responsibility into strategy, systems and culture.

Human rights core subject

Covers due diligence, risk situations, avoidance of complicity, grievance resolution, discrimination and vulnerable groups, and civil, political, economic, social and cultural rights.

Labour practices core subject

Covers employment relationships, conditions of work and social protection, social dialogue, health and safety at work, and human development and training in the workplace.

Environment core subject

Covers prevention of pollution, sustainable resource use, climate change mitigation and adaptation, protection of the environment and biodiversity, and restoration of natural habitats.

Fair operating practices

Covers anti-corruption, responsible political involvement, fair competition, promotion of social responsibility in the value chain, and respect for property rights.

Consumer issues core subject

Covers fair marketing and factual information, health and safety, sustainable consumption, dispute resolution and redress, data protection and privacy, and access to essential services.

Community involvement

The core subject covering participation in community development, education and culture, employment creation, technology access, wealth creation, health and social investment.

Core subjects count

ISO 26000 identifies seven core subjects: organizational governance, human rights, labour practices, the environment, fair operating practices, consumer issues, and community involvement and development.

Due diligence process

A process to identify, prevent, mitigate and account for actual and potential negative impacts, proportionate to risk and applied across the organization's value chain.

Integration requirement

Social responsibility should be embedded in policies, culture, strategy, objectives, processes and decision-making at all levels, not treated as a standalone programme.

Relevance determination

Assessing whether an issue relates to the organization's activities, products, services and value chain, and to stakeholder interests, before judging its significance.

Communication accuracy

Communication about social responsibility should be accurate, verifiable and not misleading, with claims substantiated by actual performance and consistent with reported results.

Voluntary initiatives

Codes, labels, standards and partnerships that an organization may adopt, while remaining accountable for their credibility and outcomes and avoiding misleading claims.

Review and improvement cycle

Monitoring and measuring performance against priorities, evaluating results, and updating priorities when context, stakeholders or impacts change over time.

Credibility enhancement

Achieved through transparency, stakeholder engagement, credible verification and open handling of grievances, rather than through certification or unsubstantiated claims.

Performance evaluation

Comparing social responsibility performance against priorities, objectives and stakeholder expectations using appropriate qualitative and quantitative indicators to guide improvement.