PECB ISO 26000 Lead Manager key terms

The responsibility of an organization for the impacts of its decisions and activities on society and the environment, delivered through transparent and ethical behaviour that contributes to sustainable development, considers stakeholder expectations, complies with law and is integrated throughout the organization.

Development that meets the needs of the present without compromising the ability of future generations to meet their own needs, balancing economic, social and environmental considerations over the long term.

A way of framing organizational performance across three dimensions: economic prosperity, social equity and environmental quality, rather than financial results alone.

An individual or group that has an interest in any decision or activity of an organization, because they are affected by it or because their actions can affect the organization's ability to create value.

The extent of an organization's political, contractual, economic or other relationships through which it has the ability to affect the decisions or activities of other parties.

The full sequence of activities, organizations and suppliers that provide or receive value in the form of products or services, from raw material to end use and disposal.

A comprehensive, proactive process to identify, prevent, mitigate and account for how an organization addresses actual and potential negative social and environmental impacts linked to its decisions and activities.

Openness about decisions and activities that affect society and the environment, disclosed in a clear, accurate, timely, honest and complete manner so that stakeholders can evaluate the organization.

The condition of being answerable to governing bodies, legal authorities and stakeholders for decisions and activities, and for their social, economic and environmental impacts.

Conduct consistent with accepted principles of right and wrong in the context of the organization's activities, including honesty, equity and integrity, and respect for people, animals and the environment.

A principle requiring the organization to consider, and respond to, the interests of those affected by its decisions, recognizing that stakeholders have legitimate claims and may be vulnerable.

A principle that the organization complies with all applicable laws and regulations in the jurisdictions where it operates, recognizing that no person or organization is above the law.

A principle that the organization respects internationally recognized standards of conduct, and avoids being complicit in activities that violate them, even where local law is silent or permissive.

A principle requiring the organization to recognize and respect the rights set out in the International Bill of Human Rights and to treat human rights as universally applicable to all people.

A principle that where there is credible evidence of serious or irreversible harm to society or the environment, lack of full scientific certainty should not be used as a reason to postpone cost-effective action.

Being involved in, or associated with, the wrongful acts of others, including direct involvement, beneficial involvement or silent acceptance of human rights abuses.

An ongoing process of dialogue and interaction with stakeholders to understand their expectations, build relationships, inform decisions and improve the organization's social responsibility performance.

A formal channel through which stakeholders can raise concerns or complaints about the organization's conduct and have them addressed fairly, transparently and without fear of retaliation.

The system by which an organization makes and implements decisions, including its structures, processes and practices, and the way it pursues its objectives and accounts for performance.

The basic rights and freedoms to which all people are entitled, including civil, political, economic, social and cultural rights, and the right to development.

The policies and practices relating to work performed within, by or on behalf of the organization, including employment relationships, working conditions, social dialogue and health and safety.

Work that is productive and delivers a fair income, security in the workplace, social protection, opportunities for personal development and social integration, and freedom to express concerns.

The organization's duty to minimize adverse environmental impacts from its activities, including resource use, emissions, waste, biodiversity loss and climate change, and to restore or protect ecosystems.

Behaviour in the organization's relationships with other organizations and individuals, covering anti-corruption, fair competition, responsible political involvement, and respect for property rights.

Policies and measures to prevent and address bribery, extortion, fraud and other forms of corruption in the organization's own operations and in its business relationships.

Responsibilities toward consumers and customers, including fair marketing, truthful information, product safety, access to essential services, complaint handling and protection of consumer data.

Activities through which the organization engages with the communities where it operates, contributing to local development, employment, education, health, culture and social investment.

The seven areas of social responsibility addressed by the guidance: organizational governance, human rights, labour practices, the environment, fair operating practices, consumer issues, and community involvement and development.

The process of embedding social responsibility into an organization's values, strategy, structures, systems and everyday practices so that it influences decisions and activities throughout the organization.

A structured review of the organization's activities and relationships to identify which social responsibility issues are relevant and significant to its impacts and to its stakeholders.

The significance of an issue based on its scale of impact, the likelihood of occurrence, and the importance attached by stakeholders, used to prioritize social responsibility actions.

A documented plan setting out objectives, activities, responsibilities, resources and timeframes for addressing prioritized social responsibility issues and integrating them into operations.

Measurable values used to track progress toward social responsibility objectives and to provide evidence of results to management and stakeholders.

The ongoing collection and review of data on social responsibility activities and impacts to check whether plans are being implemented and objectives are being met.

A periodic evaluation by top management of the organization's social responsibility performance, the suitability of its approach and the need for changes or improvements.

The recurring process of enhancing social responsibility performance by identifying gaps, taking corrective action and raising the organization's ambitions over time.

Action taken to eliminate the cause of a detected nonconformity or undesirable social or environmental impact so that it does not recur.

The reporting and dialogue through which an organization shares information about its social responsibility performance, impacts and progress with stakeholders in a transparent way.