NAFD Funeral Arranging and Administration (FAA) Certificate case studies
NAFD Funeral Arranging and Administration (FAA) Certificate · Put your knowledge to work in context.
The NAFD Funeral Arranging and Administration (FAA) Certificate is a professional qualification for people who arrange funerals: arranger roles in funeral directing businesses, administrators who handle paperwork and disbursements, and staff moving from a front-of-house or mortuary role into client-facing work. Study is typically undertaken through the awarding body's own programme or an approved training provider, often alongside employment. The syllabus is broad rather than narrowly technical. It covers the arranger's professional role and standards; communication and the arrangement interview; funeral rites, rituals and the beliefs of the main religious and non-religious traditions; documentation, contracts and terms of business; costing, estimates, invoicing and third-party disbursements; the legal and regulatory framework, including the FCA funeral plan regime; care of the deceased, mortuary practice and health and safety; logistics, coffin choice and transport; and bereavement support, aftercare and signposting. The NAFD Funeral Arranging and Administration (FAA) Certificate case studies are 5 cases and about 2,746 words.
1The Prepaid Plan That Does Not Cover the Cremation Fee
Mrs Ainsley, 78, comes to arrange her husband's funeral. She brings a funeral plan document taken out in 2019 with a plan provider now in run-off.
587 words, about 3 min2The Family Who Disagree About the Funeral
Mr Okafor, 54, has died suddenly. His widow, Grace, wants a small humanist ceremony with no religious content and cremation.
595 words, about 3 min3The Body That Should Not Be Embalmed
Mr Patel, 69, has died at home under the care of a community palliative team. He had a known blood-borne infection recorded in his GP notes (hepatitis B).
511 words, about 3 min4The Estimate That Grows After the Interview
A family arranges a funeral for their father. At the arrangement interview the arranger gives an estimate of £4,850, including a mid-range coffin, one limousine, a notice and a cremation.
542 words, about 3 min5The Arranger's Own Bereavement
Daniel is an experienced funeral arranger. Six months ago his own teenage daughter died in an accident.
511 words, about 3 min