NAFD Funeral Arranging and Administration (FAA) Certificate study plan

Define the funeral arranger's scope of duty and distinguish it from the embalmer, bearer and celebrant roles

List the statutory and professional obligations that attach to a signed arrangement contract

Draft a plain-English glossary of 20 arrangement terms used in client-facing documents

Identify the required content of a statement of funeral goods and services and of terms of business

Explain the difference between a quotation, an estimate and a fixed-price contract

Build a worked costing for a burial and a cremation using third-party disbursement categories

Calculate and explain the difference between a deposit, an interim payment and final settlement

Reconcile a sample invoice against its original estimate and list every variance with a reason

Write the disclosure wording that must accompany an estimate given before third-party costs are confirmed

Distinguish disbursements paid on behalf of the family from the funeral director's own charges

Script the opening, information-gathering and closing stages of an arrangement interview

Practise three questioning techniques for eliciting a family's wishes without leading them

Identify the price points at which a family must be told they can choose a cheaper option

Role-play handling a complaint about an unexpected invoice line and record the resolution path

Explain how to adapt communication for a bereaved client who is distressed, hard of hearing or using an interpreter

Summarise the FCA funeral plan regime, including who may sell plans and what conduct rules apply

Distinguish a funeral plan from a pre-payment and from funeral expenses insurance

Outline consumer protection duties relevant to terms of business, cancellation and cooling-off

Describe data protection obligations when recording a family's details and a deceased person's records

Map the escalation route for a regulatory or consumer complaint

Compare burial, cremation and natural burial rites and the arranger's practical duties for each

Outline key requirements for at least six major religious and belief traditions, including washing, orientation, timing and cremation views

Match coffin types, materials and fittings to burial, cremation and environmental requirements

Plan transport logistics for a multi-vehicle cortège including timings and contingencies

Explain how to confirm and record a family's cultural and ritual requirements without assuming

List the chain of custody steps from collection to release or cremation and the record kept at each stage

Identify infection-control and manual-handling precautions relevant to handling the deceased

Describe mortuary storage conditions and the checks made before viewing

Explain correct procedures for personal effects, identification and viewing arrangements

State the health and safety duties owed to staff and visitors in the funeral home

Identify signs a bereaved client may need referral and name appropriate signposting routes

Draft aftercare contact wording for the first follow-up call and the six-week check-in

Explain the difference between grief support the arranger can offer and specialist bereavement counselling

Practise signposting language that avoids giving clinical advice

Review the mock interview recording and list three concrete improvements

Complete two full timed mock exams and score each by domain

Re-teach the two weakest domains from memory without notes

Rehearse the arrangement interview once more against the rubric

Consolidate a single one-page fact sheet of figures, timeframes and duties