BCD case studies
BCD · Put your knowledge to work in context.
The BCS Certificate in Business Analysis Practice is a professional qualification for people who investigate business situations, model how organisations work, and recommend and justify change. It suits practising business analysts, product and project professionals moving into analysis, and subject-matter experts who need a structured toolkit. The BCD case studies are 6 cases and about 3,082 words.
1The Regional Rollout That Outran Its Evidence
Northwind Utilities runs a 14-person customer service team handling 900 calls a day on a 12-year-old CRM. The operations director wants a £1.2m replacement approved within six weeks to align with a corporate 'digital first' announcement.
451 words, about 2 min2The Stakeholder Who Can Stop It Quietly
A logistics firm is replacing its warehouse management system. The programme sponsor is the COO, an enthusiastic supporter.
504 words, about 3 min3Symptoms Pointing in Three Directions
An insurance claims team processes 1,800 motor claims a month. Complaints have risen 30% in two quarters.
482 words, about 2 min4The Process Map That Hid the Rework
A university's student enrolment process is documented as eight sequential steps from application to registration, taking an average of 11 working days. The registry manager says the process is 'fine, just slow'.
536 words, about 3 min5Three Options and a Tie-Breaker Nobody Wanted
A housing association must replace a 15-year-old repairs scheduling system. Three options are on the table.
581 words, about 3 min6The Requirement That Was Really a Solution
A hospital trust is specifying a new outpatient booking system. The requirements catalogue contains: 'The system shall provide a drag-and-drop calendar view with colour-coded clinics.' 'The system shall send SMS reminders 48 hours before appointment.' 'The system shall allow patients to rebook without calling.' 'The system shall reduce did-not-attend rate from 11% to 7%.' The clinical director says the colour-coding is essential.
528 words, about 3 min