BCD flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Business analysis definition
- The practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders.
- PESTLE analysis
- A framework for analysing external macro-environmental factors: Political, Economic, Social, Technological, Legal, and Environmental.
- Porter's Five Forces
- A model assessing industry attractiveness through threat of new entrants, buyer power, supplier power, threat of substitutes, and rivalry.
- SWOT analysis
- A technique that identifies internal Strengths and Weaknesses and external Opportunities and Threats to inform strategy.
- Value chain
- Porter's model of primary and support activities through which an organisation creates value for customers.
- Stakeholder
- Any individual or group with an interest in, or influence over, a project, decision, or solution.
- Power/interest grid
- A stakeholder analysis tool that classifies stakeholders by their level of power and interest to guide engagement.
- RACI matrix
- A responsibility assignment matrix defining who is Responsible, Accountable, Consulted, and Informed for each activity.
- Stakeholder salience model
- A model classifying stakeholders by power, legitimacy, and urgency into latent, expectant, and definitive categories.
- Engagement plan
- A document specifying how and when stakeholders will be communicated with and involved throughout the change.
- Rich picture
- A free-form diagram capturing the messy real-world situation, including structures, processes, and stakeholder concerns.
- CATWOE
- A soft systems mnemonic for root definitions: Customers, Actors, Transformation, Worldview, Owner, Environment.
- Five Whys
- A root-cause analysis technique that repeatedly asks 'why' to drill down from a symptom to its underlying cause.
- Fishbone diagram
- An Ishikawa cause-and-effect diagram organising potential causes of a problem into categories such as people, process, and technology.
- Observation (shadowing)
- A technique where the analyst watches stakeholders perform work to understand actual practices and context.
- Document analysis
- Reviewing existing policies, procedures, reports, and system documentation to understand the current business situation.
- BPMN
- Business Process Model and Notation, a standard graphical notation for modelling business processes with events, activities, and gateways.
- Swimlane diagram
- A process diagram using pools and lanes to show which role or system performs each activity.
- AS-IS model
- A process model that represents how the current process operates before any change is made.
- TO-BE model
- A process model that represents the proposed future state of a process after improvement.
- Value stream mapping
- A lean technique that maps process steps to distinguish value-adding activities from waste and delays.
- Bottleneck analysis
- Identifying the process step with the lowest capacity that constrains overall throughput.
- Feasibility study
- An assessment of whether a proposed solution is viable technically, economically, operationally, legally, and within schedule.
- Cost-benefit analysis
- A technique comparing the total costs of an option with its expected benefits to determine net value.
- Weighted scoring matrix
- A decision tool that scores options against weighted criteria to produce a comparable total score.
- Do-nothing option
- The baseline option of making no change, against which all other options are evaluated.
- Functional requirement
- A statement of what the solution must do, describing a behaviour or function the system must provide.
- Non-functional requirement
- A requirement describing a quality or constraint such as performance, security, usability, or availability.
- MoSCoW prioritisation
- A prioritisation scheme classifying requirements as Must have, Should have, Could have, or Won't have.
- Requirements traceability matrix
- A table linking each requirement to its source, design elements, and test cases to ensure coverage.
- Business case
- A document justifying an investment by presenting the problem, options, costs, benefits, risks, and recommendation.
- Net Present Value
- The sum of discounted future cash flows minus the initial investment; a positive NPV indicates a viable investment.