WorkKeys Business Writing case studies
WorkKeys Business Writing · Put your knowledge to work in context.
ACT WorkKeys Business Writing is one of the WorkKeys career assessments used by employers, educators, and workforce programs to measure foundational workplace skills. It is a constructed-response test: instead of answering multiple-choice items, the candidate reads a written prompt describing a work-related situation and composes an original response. The assessment is delivered online, contains one prompt, and allows 30 minutes of testing time. WorkKeys assessments are designed to address actual workplace problems and to measure skills relevant across occupations and industries, and results are reported at five skill levels, with Level 1 the least complex and Level 5 the most complex. The WorkKeys Business Writing case studies are 5 cases and about 3,349 words.
1The Deadline Buried in a 47-Word Sentence
You are the communications coordinator at a 210-employee distribution center. A supervisor has sent you a 400-word email that will go to all 32 warehouse employees Thursday morning.
684 words, about 3 min2Four Lines, Four Mechanical Decisions
You are finalizing a one-page announcement for a Friday all-staff meeting at a 140-person plant. The draft, written by a safety lead in a hurry, contains these lines: 1.
553 words, about 3 min3The Reply That Could Cost a $340,000 Account
Northline Supply has just learned that a 12-year customer, Halberd Foods, received a $14,200 order three days late. A storm closed the carrier's regional hub for two days, and 180 Northline orders were affected that week.
742 words, about 4 min4The Memo a Committee Reads on a Phone
You manage a six-person procurement team at a regional hospital. Your director has 20 minutes with the finance committee - six members who read the packet on their phones between meetings - to approve switching surgical-glove vendors.
636 words, about 3 min5What "This Proves" Actually Proves
Since we rolled it out in January, turnover in the first 90 days has dropped, and employees seem happier. Managers have told us the checklist is helpful.
734 words, about 4 min