HSC Retail Services (VET) case studies
HSC Retail Services (VET) · Put your knowledge to work in context.
The Retail Services Curriculum Framework is the NSW Education Standards Authority (NESA) Stage 6 Vocational Education and Training (VET) syllabus built on qualifications and units of competency from the SIR Retail Services Training Package. The current syllabus is based on SIRv7, which applies to the 2022 HSC exam and beyond. The framework offers two qualification pathways: the Certificate II in Community Pharmacy and the Certificate III in Retail. Courses within Industry Curriculum Frameworks count as Board Developed unit credit for the HSC, and this framework includes an HSC exam, so a student's exam mark can contribute to the calculation of an Australian Tertiary Admission Rank (ATAR). The HSC Retail Services (VET) case studies are 5 cases and about 2,152 words.
1The Schedule 3 Request at Peak Hour
It is 5:40 pm on a Friday at a suburban community pharmacy. Two pharmacists are on duty; one is counselling a patient in the private room, the other is checking a compounded script.
497 words, about 2 min2The Refund Without a Receipt
A customer, Ms Patel, returns a $79.95 cordless hair clipper 9 days after purchase. She has no receipt but has the loyalty-card record showing the transaction and a bank statement line for the same amount on the same day.
469 words, about 2 min3The Expired Promotional Ticket
You are setting up a promotional end in a Certificate III retail context. The planogram shows a "2 for 12" deal on 500 mL bottled iced tea, normally 6.95 each.
378 words, about 2 min4The Cold Chain Question
You work in a community pharmacy that dispenses and sells temperature-sensitive products. A deliveries driver hands you a carton of insulin pens at 2:15 pm.
416 words, about 2 min5The Under-18 Tobacco Sale
You are on the register at a general retail store that also sells tobacco products behind the counter. A young woman places a packet of cigarettes on the counter.
392 words, about 2 min