HSC Retail Services (VET) flashcards
HSC Retail Services (VET) · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- SIRv7 Training Package
- The current Australian Retail Services Training Package that sets the units of competency and qualification rules for retail and community pharmacy qualifications.
- SIR20116
- The qualification code for the Certificate II in Community Pharmacy under the SIR Retail Services Training Package, preparing assistants for pharmacy support roles.
- SIR30216
- The qualification code for the Certificate III in Retail, covering frontline retail operations, sales, service and team leadership skills.
- Schedule 2 medicine
- A Pharmacy Medicine available without a prescription but only from a pharmacy, where a pharmacist must be available to provide advice.
- Schedule 3 medicine
- A Pharmacist Only Medicine that must be supplied by a pharmacist after professional consultation and recorded in the S3 register.
- S3 register
- A record kept by the pharmacy of each Schedule 3 medicine supplied, including date, product, quantity, customer and pharmacist details, retained per legal requirements.
- Poisons Standard
- The national document (SUSMP) that classifies medicines and poisons into schedules such as S2, S3, S4 and S8, governing their supply and storage.
- Schedule 4 medicine
- A Prescription Only Medicine that can only be supplied on a valid prescription from an authorised prescriber, with pharmacist dispensing and recording.
- Schedule 8 medicine
- A Controlled Drug with high potential for abuse, subject to strict storage, recording and dispensing requirements under state and territory law.
- Australian Privacy Principles
- Thirteen principles under the Privacy Act 1988 (Cth) governing collection, use, disclosure, security and access of personal and health information.
- WHS duty of care
- The legal obligation under work health and safety legislation for employers and workers to ensure health and safety so far as reasonably practicable.
- Hazard report
- A documented record of an identified workplace hazard, submitted to the supervisor so that risk controls can be implemented and monitored.
- Incident report
- A formal record completed after an accident, injury or near miss, used for investigation, corrective action and meeting legal notification duties.
- Australian Consumer Law
- Schedule 2 of the Competition and Consumer Act 2010 (Cth), providing consumer guarantees, fair trading rules and remedies for faulty goods and services.
- Consumer guarantee
- A statutory right that goods are of acceptable quality, fit for purpose and match description, and that services are delivered with due care and skill.
- Refund policy
- A store's stated approach to returns and refunds, which must not exclude or limit the consumer guarantees under the Australian Consumer Law.
- GST
- Goods and services tax of 10% applied to most goods and services in Australia, included in displayed retail prices and remitted by registered businesses.
- Tax invoice
- A document required for sales of $82.50 or more (including GST) that shows seller identity, ABN, date, items, GST amount and total.
- POS terminal
- The point-of-sale system used to process sales, accept payments, issue receipts and record transactions for stock and financial reconciliation.
- Cash float
- The amount of cash placed in a register at the start of trading to provide change, reconciled at close against expected takings.
- Cash reconciliation
- The end-of-day process comparing opening float plus cash sales minus refunds and payouts with actual cash counted, investigating any variance.
- EFTPOS
- Electronic funds transfer at point of sale, enabling debit and credit card payments; staff must check transaction approval and retain merchant copies per policy.
- FIFO stock rotation
- First-in-first-out principle where older stock is sold or used before newer stock to minimise expiry and waste.
- Stocktake
- A physical count of stock on hand compared with recorded inventory to identify discrepancies, shrinkage and ordering needs.
- Planogram
- A diagram showing where products are placed on shelves to optimise sales, customer flow and compliance with merchandising standards.
- Manual handling
- Any activity requiring force to lift, lower, push, pull, carry or move an object; risk is reduced by correct technique and mechanical aids.
- Team lift
- A two-person or more lifting technique used for heavy or awkward loads, with one person coordinating the lift and clear communication.
- Hand hygiene
- Cleaning hands with soap and water or alcohol-based sanitiser at key moments to prevent the spread of infection in pharmacy and retail settings.
- PPE
- Personal protective equipment such as gloves, aprons and masks used to protect workers and customers from exposure to hazards and infection.
- Standard precautions
- Infection control practices applied to all customers, including hand hygiene, PPE use and safe handling of body fluids and waste.
- Complaint resolution
- The process of listening, acknowledging, investigating and resolving a customer complaint within policy and legal requirements, recording the outcome.
- Upselling
- Recommending an additional or higher-value product that meets the customer's needs, done ethically and within scope of practice and legislation.