Responsible Gambling Services (RCG) case studies
Responsible Gambling Services (RCG) · Put your knowledge to work in context.
The Responsible Conduct of Gambling (RCG) credential sits within the training pathway administered by Liquor & Gaming NSW, the NSW Government regulator responsible for liquor, wagering, gaming and registered clubs. Liquor & Gaming NSW describes its training area as covering everything needed to know about industry training, competency cards and learning resources, and it places gaming regulation and responsibilities - including permits, fees, taxes and training - in the same regulatory family. The Responsible Gambling Services (RCG) case studies are 5 cases and about 2,232 words.
1The $900 Cash-Out at 11:40 pm
It is 11:40 pm on a Friday at a medium-sized Sydney hotel. A 28-year-old patron, Marek, has been playing the same bank of poker machines for four hours.
552 words, about 3 min2The Self-Exclusion That Wasn't Enforced
A registered club in regional NSW has a self-exclusion register maintained at the reception desk. A patron, Denise, signed a self-exclusion deed six months ago for twelve months.
439 words, about 2 min3The Regular Who Is 'Just Having a Bad Week'
A 45-year-old regular, Tony, has played at the same venue three to four times a week for two years. Over the past month, staff have noticed he is arriving earlier, staying longer, and has twice asked to borrow money from a staff member.
422 words, about 2 min4The Missing Signage and the Compliance Visit
A small licensed venue in western Sydney has 12 gaming machines. During a compliance visit, an inspector notes that the 'Gambling Help' signage is present at the entrance but the clock is not visible from two machines, the ATM is located inside the gaming room, and the venue's gaming plan of management has not been updated in three years.
402 words, about 2 min5The Exclusion Review Hearing
A patron, Raj, was excluded from a Sydney club after repeated welfare interventions and an incident in which he became aggressive toward staff. He has now applied to have the exclusion reviewed after eight months.
417 words, about 2 min