Responsible Gambling Services (RCG) study plan

Map the NSW regulatory architecture: identify the principal Act, the regulator, and the key instruments that govern gambling in hotels and clubs

Explain in writing how the three licensing streams (gaming machines, liquor, and gaming-related supplier or technician approvals) interact for a single venue

List the core statutory duties of a licensee, a nominee, and a gaming employee, and state which duty sits with which role

Build a one-page glossary of at least 15 regulatory terms with your own definitions

Summarise the enforcement toolkit available to inspectors, including directions, penalty notices, licence conditions, and disciplinary action

Distinguish strict liability offences from fault-based offences using three worked examples

Draft a table of the ten most commonly cited venue breaches and the control that prevents each

Describe the appeals and review pathway for a licensee who disputes a regulatory decision

Define the responsible conduct of gambling obligations that apply at all times versus those triggered by specific events

Explain the purpose and mechanics of mandatory pre-commitment and player card systems in NSW venues

Outline the requirements for self-exclusion schemes and how a venue must process an exclusion request

Produce a checklist a duty manager could run at the start of every shift

Describe how gambling harm is framed in the NSW regulatory model, including the public health and consumer protection rationales

Identify the recognised risk factors and behavioural indicators of harmful gambling and sort them into situational, behavioural, and financial categories

Explain the role of the Responsible Gambling Officer and how it differs from general staff duties

Draft three short scripts for approaching a patron showing early, moderate, and acute signs of harm

Walk through the full intervention sequence from observation to recorded action and follow-up

Explain when a venue must refuse service, ask a patron to leave, or initiate an exclusion, and who authorises each step

Describe how to handle a patron in crisis, including referral to support services and immediate safety considerations

Analyse two hypothetical scenarios and justify the response chosen in each

Specify the signage a NSW venue must display, including where each sign must be positioned and what it must contain

Explain the rules on advertising and promotions for gambling, including inducements and the treatment of minors

Describe the requirements for cash handling, ATM placement, and the availability of EFTPOS or credit in gaming areas

Outline record-keeping and incident-reporting expectations, including what must be logged and retained

Rehearse applying each domain to a single integrated venue scenario from opening to incident to report

Identify the cross-domain links, such as how a signage failure becomes an enforcement issue and a harm-prevention failure

Complete a timed set of mixed practice questions and log every error by domain

Re-teach your three weakest sub-topics aloud without notes

Consolidate the highest-weight domains by re-testing only the sub-topics flagged in week 7

Complete two full-length timed practice exams under exam conditions

Refine your response scripts and checklists so they fit on a single reference page

Confirm recall of key figures, timeframes, and thresholds to at least 90% accuracy