Responsible Gambling Services (RCG) study guide
Responsible Gambling Services (RCG) · Work through your exam, one topic at a time.
The Responsible Conduct of Gambling (RCG) credential sits within the training pathway administered by Liquor & Gaming NSW, the NSW Government regulator responsible for liquor, wagering, gaming and registered clubs. Liquor & Gaming NSW describes its training area as covering everything needed to know about industry training, competency cards and learning resources, and it places gaming regulation and responsibilities - including permits, fees, taxes and training - in the same regulatory family. The RCG course is aimed at people who work in, or intend to work in, NSW venues that operate gaming machines, and at the staff and supervisors whose duties touch gambling service delivery. Candidates should expect coverage of the NSW regulatory framework and the roles of the regulator and related bodies such as the Office of Responsible Gambling and GambleAware; responsible conduct obligations in venues; recognising and responding to gambling harm; and venue-level compliance matters such as mandatory signage, which Liquor & Gaming NSW states all businesses licensed to sell liquor or manage gaming and gaming machines must display. The Responsible Gambling Services (RCG) study guide has 4 sections and about 1,524 words.
01Gaming Regulation and Responsibilities in NSW
Responsible gambling services in NSW sit inside a layered framework. The Independent Liquor & Gaming Authority (ILGA) is the regulator; Liquor & Gaming NSW (L&GNSW) is the regulator's administrative arm, handling licensing, inspections and enforcement.
327 words, about 2 min02Responsible Conduct of Gambling Requirements
The RCG framework imposes positive duties on venues, not merely prohibitions. Key obligations include: displaying required signage (including problem gambling help information and the odds of winning), providing a gambling contact officer, maintaining a self-exclusion scheme, offering a Gambling Harm Minimisation Code of Practice, ensuring staff are trained, and keeping an incident register.
329 words, about 2 min03Identifying and Responding to Gambling Harm
Gambling harm is broader than problem gambling; it includes financial, relationship, health and work impacts. Staff should recognise behavioural indicators: chasing losses, gambling longer than intended, borrowing money, appearing distressed, neglecting hygiene or meals, gambling alone at unusual hours, and repeated returns after self-exclusion.
286 words, about 1 min04Venue Compliance, Signage and Enforcement
Venue compliance covers signage, layout, machine operation, staff training records, incident registers and self-exclusion registers. Required signage includes problem gambling help information, the odds of winning, the venue's gambling contact officer details, and information about the self-exclusion scheme.
582 words, about 3 min