ProServe case studies
ProServe · Put your knowledge to work in context.
ProServe is a responsible-alcohol-service certification for people who sell, serve, or supervise the sale of beverage alcohol - bartenders, servers, door staff, retail clerks, and the managers who oversee them. Earning it signals that you can serve legally and safely rather than simply pour drinks. The exam is multiple choice and is organized around six practical areas: selling and serving responsibly, checking identification and verifying age, recognizing signs of intoxication, preventing service to intoxicated persons, the laws and regulations that govern service, and handling difficult situations and intervention. Questions tend to be scenario-based, so expect to reason about a specific customer rather than recite definitions. Topics on this exam: Selling and Serving Alcohol Responsibly, Checking Identification and Verifying Age, Recognizing Signs of Intoxication, Preventing Service to Intoxicated Persons, Laws and Regulations Governing Alcohol Service, and Handling Difficult Situations and Intervention. The ProServe case studies are 5 cases and about 2,384 words.
1The Two-Drink Tab and the Slurred Regular
at a neighborhood bar. A man you know as a regular, Dale, has been at the corner stool for about two hours.
507 words, about 3 min2The Vertical ID and the Out-of-State License
A busy Friday night. A young woman orders a vodka soda.
496 words, about 2 min3The Wedding Party and the Shots Tray
You are the only certified server on duty at a small banquet hall hosting a wedding reception of 90 guests. There are two bartenders and one server.
455 words, about 2 min4The Quiet Guest at the End of the Bar
A woman in her fifties sits alone at the end of the bar. She has had one glass of wine in 90 minutes and has barely touched it.
471 words, about 2 min5The Underage-Looking Guest with an Older Friend
A group of four enters a restaurant at 7:30 p.m. The fourth, who looks about 17, orders a beer.
455 words, about 2 min