emerit Hotel GM / CHGM case studies
emerit Hotel GM / CHGM · Put your knowledge to work in context.
The Emerit Hotel General Manager credential, commonly referred to as the Certified Hotel General Manager (CHGM) designation, is a professional certification offered through Emerit, which describes itself as Canada's tourism training and certification body. Emerit states that its training and certification are built on National Occupational Standards (NOS) and are validated by thousands of tourism professionals working across Canada. The emerit Hotel GM / CHGM case studies are 5 cases and about 3,443 words.
1The Renovation Squeeze: Revenue, Guest Impact, and Cash Flow
You are GM of a 180-room select-service hotel with an annual RevPAR of 118 and an occupancy of 74%. Ownership has approved a phased lobby and corridor renovation budgeted at 2.4 million, but the contractor now says a 10-week closure of the main lobby and breakfast area is unavoidable.
749 words, about 4 min2The Overtime Spike: Scheduling, Safety, and Labor Cost
Your 220-room full-service hotel has a housekeeping department of 34 room attendants and 5 supervisors. Standard productivity is 14 rooms per attendant per shift.
720 words, about 4 min3The Safety Incident: Guest Injury, Reporting, and Reputation
At 11:40 pm on a Saturday, a guest slips on a wet patch in the lobby near the bar and fractures a wrist. The lobby was mopped 15 minutes earlier, but the wet-floor sign had been moved by another guest and not replaced.
699 words, about 3 min4The Underperforming F&B Outlet: Reinvent, Reposition, or Close
Your 160-room hotel has a 90-seat restaurant that lost 240,000 last year on revenue of 1.1 million. Food cost is 34%, labor is 41% of revenue, and covers average 48 at dinner and 22 at lunch.
638 words, about 3 min5The Revenue Management Conflict: Rate Integrity vs. Volume
You are GM of a 250-room airport hotel with a strong corporate base. A major airline is negotiating a crew contract for 40 rooms per night, 300 nights per year, at 89, against your current corporate average of 134.
637 words, about 3 min