CCM (Other exams) study plan

Define case management and distinguish it from utilization review, discharge planning, and care coordination

Diagram the case management process from intake through evaluation and closure, labeling the purpose of each phase

Identify the core functions and role responsibilities of the case manager across settings

Compare at least four case management practice models and state one setting where each fits best

Apply assessment and problem-identification steps to two written case vignettes

Construct a client-centered care plan with measurable goals, timeframes, and named resources

Differentiate advocacy, negotiation, and conflict-resolution approaches using scenario examples

Explain how cultural background, health literacy, and social determinants alter the assessment interview

Summarize the ethical principles that govern case management practice and apply them to three dilemmas

Outline the standards of practice and scope-of-role boundaries for the case manager

Describe confidentiality, consent, and information-sharing requirements in care transitions

Identify legal and regulatory obligations that constrain case management decisions

Compare payer types and reimbursement structures and describe how each shapes case management activity

Trace how a patient moves through acute, post-acute, and community settings and name the transition risks at each handoff

Explain accreditation, regulatory, and quality-reporting requirements that apply to care delivery

Interpret common quality and utilization metrics and state what each indicates about performance

Describe evidence-based strategies that reduce avoidable readmissions and emergency use

Sequence the steps of a utilization review and distinguish appropriate from avoidable resource use in given scenarios

Match levels of care and community resources to patient acuity and functional status

Outline the components of an effective transition-of-care plan, including medication reconciliation and follow-up scheduling

Distinguish normal from complicated grief and identify appropriate supportive responses

Describe the stages of behavior change and apply them to a client nonadherence scenario

Identify signs of substance use, intimate partner violence, and depression and state the case manager's next action for each

Adapt communication for cognitive impairment, hearing loss, limited literacy, and language barriers

Assess caregiver burden and build a support plan that names concrete community resources

Apply client self-determination and autonomy principles to two adherence and placement disagreements

Design a crisis and safety plan covering escalation, mandatory reporting, and follow-up

Deliver a 10-minute teach-back on a psychosocial topic without notes

Complete two full-length timed practice exams under exam conditions

Categorize every missed item by domain and by error type (knowledge gap versus misread)

Re-study the three weakest subtopics identified from error analysis

Recite the case management process, ethical principles, and key metrics from memory