CISR study materials
CISR study resources

CISR case studies

CISR · Put your knowledge to work in context.

The Certified Insurance Service Representative (CISR) designation is a nationally recognized education program from the Risk & Insurance Education Alliance, aimed squarely at the customer service role in insurance - account managers, personal and commercial lines CSRs, and broker marketing representatives. Its stated purpose is to help service staff deliver stronger account management, cut errors and omissions claims, and analyze clients' risks and exposures with confidence. The CISR case studies are 5 cases and about 4,215 words.

1

The Sticky-Note Binder

Dana is a licensed CSR at a 12-person independent agency in Ohio. Friday, the owner of Ridgeline Mechanical calls to add a newly leased 12,000 sq ft warehouse, effective immediately, and to raise personal property to 450,000.

839 words, about 4 min
2

Total Cost of Risk at Dockyard Brewing

Dockyard Brewing is a 60-employee craft brewery with 12 million in revenue, a taproom, and a new canning line that ships to 14 states. The owner pays 186,000 in commercial insurance premiums.

780 words, about 4 min
3

Coinsurance, Business Income, and Code Upgrades

Riverside Fabrication owns a 40,000 sq ft building it values at 4,000,000 replacement cost. Its commercial property policy carries an 80% coinsurance clause, a 2,400,000 building limit, a 5,000 deductible, and a 500,000 business income limit with a 6-month period of indemnity.

858 words, about 4 min
4

Three Drivers, One Family Auto Policy

Mark and Elena Reilly insure two vehicles on a personal auto policy with 250/500/100 liability, a 500 collision deductible, and stacked UM/UIM. Their son Tyler is a college sophomore 350 miles away; his car is garaged at school and he is not listed as a driver anywhere on the policy.

908 words, about 5 min
5

The Buy-Sell That Isn't Fine

Northside Dental has two equal owners: Dr. Their buy-sell agreement requires the surviving owner to buy the decedent's interest at a 1.2 million valuation within 90 days, funded by 20-year level term policies of 600,000 on each.

830 words, about 4 min