CISR study guide
CISR · Work through your exam, one topic at a time.
The Certified Insurance Service Representative (CISR) designation is a nationally recognized education program from the Risk & Insurance Education Alliance, aimed squarely at the customer service role in insurance - account managers, personal and commercial lines CSRs, and broker marketing representatives. Its stated purpose is to help service staff deliver stronger account management, cut errors and omissions claims, and analyze clients' risks and exposures with confidence. The CISR study guide has 9 sections and about 2,778 words.
01Agency Operations
A producer is the agent of the insurer for soliciting and binding business, but owes the customer reasonable care, prompt handling, and honest advice. That dual reality drives most Agency Operations questions.
328 words, about 2 min02Commercial Casualty I
The CGL pays sums the insured becomes legally obligated to pay as damages because of bodily injury or property damage caused by an occurrence in the coverage territory. The insurer has the right and duty to defend, and defense is in addition to limits; the duty ends when limits are exhausted.
327 words, about 2 min03Commercial Casualty II
The Business Auto Coverage Form insures liability, and optionally physical damage, for autos owned, hired, or borrowed. Covered-auto designations are the numbered symbols: 1 any auto (liability), 2 owned autos only, 7 specifically described autos, 8 hired autos only, 9 nonowned autos only.
327 words, about 2 min04Elements of Risk Management
Risk is uncertainty about loss. Peril is the cause of loss, such as fire or windstorm.
309 words, about 2 min05Insuring Commercial Property
CP 00 10 Building and Personal Property covers the building, the insured's business personal property, and personal property of others in the insured's care, custody, or control within stated limits. Know the valuation options: actual cash value, replacement cost, and the functional variations.
323 words, about 2 min06Insuring Personal Auto Exposures
Part A liability, Part B medical payments, Part C uninsured and underinsured motorists, Part D coverage for damage to your auto, Part E duties after an accident, Part F general provisions. An insured includes you and family members for a covered auto, plus anyone using your covered auto with permission.
291 words, about 1 min07Insuring Personal Residential Property
HO-2 broad form, HO-3 special form, HO-5 comprehensive, HO-4 tenants, HO-6 condo, HO-8 modified for older homes. HO-3 is the most tested: open perils on the dwelling, named perils on personal property.
290 words, about 1 min08Life & Health Essentials
Term is pure protection with no cash value. Whole life has level premium, guaranteed cash value, and policy loans.
295 words, about 1 min09Other Personal Lines Solutions
The NFIP is a federal program administered by FEMA and written through participating carriers. Standard residential limits are 250,000 on the building and 100,000 on contents.
288 words, about 1 min