CLIA ACC case studies
CLIA ACC · Put your knowledge to work in context.
The CLIA ACC (Accredited Cruise Counsellor) is a professional credential for travel professionals who sell cruises. This page is an independent study guide, not an official CLIA publication, and no affiliation with Cruise Lines International Association is claimed. The CLIA ACC case studies are 5 cases and about 4,066 words.
1The Twelve-Agent Agency and the Membership Decision
An independent agency with 12 agents across three offices is deciding whether to join CLIA at the agency level and send staff to a CLIA event. Cruise is 38% of revenue, but only two agents have completed any formal cruise training; new hires shadow whoever is free.
835 words, about 4 min2The 29-Week Pregnancy and the Nonrefundable Group Deposit
A travel advisor has a group of eight booked on a seven-night closed-loop Caribbean cruise from Miami departing in five weeks. One traveler will be 29 weeks pregnant on embarkation day.
831 words, about 4 min3The Adriatic Port Rule and the 'Sustainability Journey' Letter
A port authority in the Adriatic has adopted a rule effective next season: cruise ships over 25,000 gross tons berthing for more than two hours must connect to shore power where the port provides it, or use an approved zero-emission alternative. An agency's best-selling 10-night itinerary includes that port.
821 words, about 4 min4The Antarctic Booking That Should Not Be Sold Too Quickly
Clients aged 78 and 74 want an 11-day Antarctic expedition on a 190-passenger ship, including the Drake Passage and daily Zodiac landings. Both have controlled hypertension; one had a hip replacement eight months ago and walks with a cane.
797 words, about 4 min5The Caribbean Port Levy and the Five-Minute Testimony
A Caribbean island receives 180 cruise calls and 420,000 passengers a year. A council proposal would add a 12 per-passenger levy, raising about 5 million annually for port upgrades and waste management.
782 words, about 4 min