CLTC case studies
CLTC · Put your knowledge to work in context.
The CLTC credential, as documented on cltc.org, is an assessment of practical knowledge about City Lights Theater Company in San Jose - a working nonprofit theater rather than a certification body. It suits front-of-house staff, box-office and membership personnel, volunteer ushers, donor-relations volunteers, and engaged patrons who need to answer real audience questions quickly and accurately. The four published domains carry equal weight: Season Passes and Ticketing (25%), Shows and Special Events (25%), Donations and Giving Programs (25%), and Engagement, Venue, and Contact Information (25%). Questions test recall of concrete details published on the organization's site - how flexible season passes work, which productions and special events appear in the current lineup, which giving programs exist, and how to reach and find the venue. The CLTC case studies are 5 cases and about 3,440 words.
1The Snowed-Out Subscriber and the Premium Upgrade
Riverside Playhouse (1,850 seats) sells a five-show season pass with any-night flexibility. Policy: exchanges up to 24 hours before curtain, 5 fee waived for subscribers, no cash refunds; missed performances may be converted to a tax-deductible donation at face value.
708 words, about 4 min2The Gala Preview That Ran Long
Halloran Theater presents a touring Broadway musical with a Thursday 7:30 p.m. The evening includes a 10-minute curtain speech and a post-show Q&A with the cast.
670 words, about 3 min3The Memorial Fund and the Quid Pro Quo
Northside Stage, a community theatre with a 310,000 annual fund and 22% donor retention, is approached by the Alvarez family. They want to establish a 5,000 memorial scholarship for the teen conservatory.
705 words, about 4 min4The Postponement Contact Cascade
On a Saturday at 1:15 p.m., a 2,400-seat venue postpones a 7:30 p.m. performance because the headliner has laryngitis.
674 words, about 3 min5The Rental Roster and the Removed Seats
The Hollis, a 900-seat 1927 historic theatre, rents to a corporate client for a four-day product launch. The client wants to remove 12 row-A seats for a runway, add a 20-foot stage extension, and hang a 400-pound LED wall from the existing fly system.
683 words, about 3 min