CLTC key terms

A ticket product that grants admission to multiple visits or performances across a defined period, usually sold at a price lower than buying separate single-day tickets for each visit.

Admission valid for one specified date only, purchased at the gate or online, and used as the comparison price when evaluating whether a pass saves money.

The process by which a current pass holder buys the same or a comparable pass for the next season, often at a discounted rate or with a loyalty benefit attached.

The limited period during which existing pass holders may renew before passes open to the general public, typically tied to a deadline and a guaranteed price.

A benefit allowing pass holders to buy tickets, book seats, or enter a venue before the general public, used as a retention incentive in pass marketing.

Any extra value bundled with a pass beyond admission, such as discounts on food or merchandise, free parking, or priority seating, listed in pass comparison materials.

A date on which a particular pass or ticket type cannot be used, usually high-demand days, and which must be disclosed clearly before purchase.

Any condition limiting how or when a ticket may be used, such as age limits, non-transferability, expiration, or required entry time, disclosed at the point of sale.

The stated rules governing whether and how a buyer can recover money for an unused or cancelled ticket, including deadlines, fees, and excluded products.

The rules allowing a ticket buyer to swap a purchased date or ticket type for another, often subject to a fee, price difference, or deadline.

A reduced per-person price offered when a purchase meets a minimum headcount, arranged in advance through a group sales contact rather than at the gate.

The function that handles advance bookings for schools, tour operators, companies, and other organizations, quoting rates, holding seats, and issuing one consolidated payment.

Reserving tickets or a visit slot before the day of arrival, often required for timed entry and usually offered at a lower price than walk-up purchase.

An admission system where each ticket carries a specific arrival slot, used to manage crowd flow and capacity rather than allowing entry at any time of day.

The maximum number of visitors permitted in a venue or at an event at one time, set by safety rules and used to decide when tickets are sold out.

The status of an event or date for which no further tickets can be sold because the capacity limit has been reached, requiring staff to offer alternatives.

A list of guests who are contacted if tickets become available again after a date sells out or after a cancellation, usually handled in order of sign-up.

The price charged for admission bought on arrival rather than in advance, typically the highest published rate and the benchmark against which pass value is explained.

The published list of performance times, dates, and locations for the day or season, used by guests to plan arrival and by staff to manage seating and staffing.

A ticketing arrangement in which each guest is assigned a specific seat or section for a performance, as opposed to open or first-come seating.

A seating arrangement where a ticket guarantees entry to the venue but not a particular seat, with guests choosing any open place on arrival.

A queue for guests without a reservation who hope to fill seats released shortly before a performance starts, admitted only if space remains.

A programmed activity outside the regular daily offering, such as a holiday celebration, preview, or themed evening, often requiring a separate ticket or registration.

A booked function that closes all or part of a venue to the public, such as a corporate reception or wedding, coordinated in advance with the events team.

An arrangement in which an organization rents an entire venue or defined area exclusively for its own guests, removing public access for the booked period.

The forward-looking published listing of shows, programs, and special events by date, used by guests to plan visits and by staff to answer scheduling questions.

An adjustment made so guests with disabilities can attend a show or event, such as wheelchair spaces, assistive listening devices, or sign-language interpretation on request.

A fundraising program that seeks recurring yearly gifts, often unrestricted, to cover ongoing operating costs rather than a single capital project.

A donation given without a designated purpose, allowing the organization to apply the funds wherever the need is greatest, such as staffing or maintenance.

A donation the donor ties to a specific purpose, program, or project, which the organization must honor and report on as a condition of accepting the funds.

A gift directed by the donor to a named program, exhibit, or fund, distinct from an unrestricted gift but not necessarily carrying a formal legal restriction.

A donation automatically charged at a set interval, such as monthly, until the donor cancels, providing predictable income and often promoted at a lower per-gift amount.

A donor's written or verbal commitment to give a stated amount, often payable in installments over time, which the organization records and follows up on.

A donation doubled by an employer or sponsor that matches employee charitable contributions, usually requiring the donor to submit a form to trigger the match.

A business payment made in exchange for visibility or benefits such as event branding, distinct from a charitable gift because something of value is received.

A contribution of goods or services rather than money, such as printing, food, or equipment, valued and acknowledged according to the organization's acceptance policy.

The written thank-you and receipt sent to a donor confirming the amount or nature of a gift, required for tax purposes and for building a donor relationship.

The ways an organization publicly or privately thanks supporters, such as donor walls, listing levels, or event mentions, usually tiered by gift amount.

A tier in a membership program that sets the price and the bundle of benefits a supporter receives, such as free admission, guest passes, or event invitations.

A specific privilege attached to a membership level, such as free entry, discounts, previews, or reciprocal admission, used to explain and sell memberships.

An arrangement allowing members of one institution free or discounted entry to another participating institution, typically limited by distance and membership level.

The front-line function that answers visitor questions, handles complaints and lost items, and provides directions, accessibility support, and general assistance during a visit.

A published way for guests to reach the organization, such as phone, email, web form, or social media, each with its own expected response time.

The stated or expected period within which the organization replies to an inquiry or complaint, often differentiated by contact channel and urgency.

The process of passing a guest issue to a supervisor or specialist when front-line staff cannot resolve it, following a defined path and time frame.

The official street location of the site, including entrance details where a building has several, used for directions, deliveries, and event invitations.

The published information on where guests can park, what it costs, and which public transport routes or shuttle services serve the venue.

A designated doorway or route designed for guests using wheelchairs, strollers, or with limited mobility, mapped and signposted separately from the main entrance.

The charge for using a venue space for a private function, often tiered by room, duration, and day of week, and separate from catering or staffing costs.

The maximum number of people a room or site may legally hold, set by fire and safety codes and often lower for seated events than for standing receptions.