CLTC flashcards

31 cards. Read the term and the definition here. The deck at the top of this page is optional.

Season pass validity window

The dates during which a pass grants admission. It is set by the product, may be calendar-year or rolling twelve months from purchase, and does not extend automatically for unused days.

Gate price vs online price

The walk-up rate charged at the ticket window versus the lower advance rate published online. The difference is a frequent complaint point, so quote both when a guest asks about cost.

Child age band pricing

Admission priced by age rather than height, commonly free under three, child rate for roughly ages three to eleven, and adult rate from twelve up. Confirm the exact cutoffs per venue.

Add-on product

A separately priced item such as parking, a meal voucher, or a photo package that is not part of base admission unless the product description explicitly bundles it.

Dated ticket

Admission valid only for the date printed on it. It is generally non-refundable but may be moved to another date in the same season, subject to availability.

Group rate minimum

The headcount threshold a single booking must meet to qualify for group pricing, usually paired with a required lead time before the visit date.

Renewal window

The period before or shortly after pass expiration during which the holder may renew at the discounted renewal rate. After it closes, new-purchase pricing applies.

Payment plan suspension

The consequence of a missed installment on a pass bought in installments: the pass may be suspended or cancelled until payments are brought current.

Hard-ticket event

A separately ticketed event that requires its own ticket for entry. Regular admission or a season pass does not grant access unless the event listing says it does.

Reserved vs general admission

Reserved seating assigns a specific section and row in advance; general admission grants entry to a viewing area on a first-come basis with no assigned seat.

Showtime by visit date

The performance schedule posted for the specific date of the visit. It governs what a guest can actually see and overrides any general or seasonal calendar.

First-come show seating

Included shows often seat guests on arrival until the venue fills. Arriving after doors close means no entry, and no refund is issued for a missed show.

Fire-code occupancy cap

The maximum number of people a venue may legally hold. Sellouts are enforced in the ticketing system and cannot be overridden at the gate.

Weather cancellation remedy

The standard response when an outdoor show is cancelled for lightning or wind: rebooking or a voucher rather than a cash refund, unless the entire event is cancelled.

Accessibility seating release

Accessible show seating is booked through the accessibility desk and returned to the general pool only if unclaimed shortly before showtime.

Donation request lead time

The minimum advance notice required before an event date for a donation application. Requests submitted inside that window are declined regardless of the cause.

501(c)(3) verification

Proof of registered nonprofit status, usually an IRS determination letter showing the EIN, required with most donation applications before review begins.

One-award-per-year cap

A common program rule limiting each eligible organization to a single donation in a calendar year. A second request in the same year is declined automatically.

In-kind donation

A gift of goods or services such as tickets, passes, or merchandise rather than cash. It usually carries an expiration date and cannot be exchanged for money.

Volunteer-hour grant

A giving program that converts logged volunteer hours into a donation at a published rate per hour, subject to an annual cap per employee.

Round-up giving

A point-of-sale program that rounds a guest's purchase up to the next unit and directs the difference to a named charity partner, with funds restricted to that partner.

Sponsorship versus donation

Sponsorship purchases visibility and is handled by the partnerships team; charitable giving is awarded by the donation committee. The two tracks do not share an application.

Loyalty tier advancement

Movement to a higher rewards level based on qualifying spend or visit count within a rolling period. Points typically expire after a stated inactivity window.

Member preview window

An early booking period offered to pass holders before public on-sale. It requires an active pass at the time of booking, not merely at the time of the event.

Referral reward trigger

The event that releases a referral credit, normally the referred guest completing a qualifying purchase. A click or signup alone does not trigger the reward.

Marketing consent versus transactional message

Opt-in permission for promotional email or SMS is separate from transactional messages about a booked visit, which are sent regardless of marketing preferences.

Reactivation offer eligibility

A win-back promotion limited to pass holders who lapsed within a defined window. It usually cannot be combined with other promotions.

Venue hours by date

Operating hours set per calendar date. The hours posted for the specific visit date override any general, seasonal, or holiday schedule.

Re-entry hand stamp

The mark or scan recorded at the exit gate that permits a guest to return. Without it, re-entry is refused even with a valid ticket.

Lost and found retention

The fixed period, commonly thirty days, that found items are held before disposal. Return is by pickup or shipment at the owner's cost.

Channel routing by topic

Directing a guest to the correct desk: box office for tickets and refunds, group desk for group sales, community relations for donations, guest services for accessibility.