EXIN BiSL Foundation flashcards
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32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- BiSL
- Business Information Services Library: a public-domain reference framework describing business information management - the demand side of IT - covering policy, information management, functional management, and use management processes.
- Demand vs supply side
- BiSL models the demand organization (the business that uses information provision); ITIL and ASL model the supply organization (IT service providers and application managers). The two sides are complementary.
- ASL
- Application Services Library: the public-domain framework for application management on the supply side. It complements BiSL, which covers business information management on the demand side.
- Business information management
- The set of activities by which the business directs, specifies, and uses its information provision, ensuring IT supports business goals. BiSL is the reference framework for this domain.
- Information strategy
- The BiSL governing-level process that translates business strategy into long-term direction for information provision, including the role of IT in achieving business objectives.
- Information policy
- A BiSL governing-level process defining the rules and frameworks for information provision, such as standards, principles, and constraints that the business imposes on IT solutions.
- Planning and control
- The BiSL governing-level process that plans, budgets, and monitors information provision, aligning IT spending and delivery with business priorities and reporting on performance.
- Supplier management
- A BiSL process on the demand side that manages relationships and contracts with IT suppliers, evaluating supplier performance and aligning supplier services with business needs.
- Information coordination
- A BiSL process that coordinates demand and supply across the organization, aligning information provision plans with business units and IT suppliers.
- Functional management
- The BiSL cluster that specifies and maintains information provision from a functional perspective: functional design, requirements, testing, and functional maintenance of applications.
- Specification of information provision
- The functional management activity that translates business needs into functional requirements and designs, forming the basis for supplier development and change.
- Functional design
- A product of functional management describing what an information system must do from the business perspective, independent of technical implementation choices.
- Use management
- The BiSL execution-level cluster supporting day-to-day use of information provision: handling user questions and incidents from the business side and supporting operational use.
- Change management (BiSL)
- The business-side process that handles changes to information provision, assessing impact, prioritizing requests, and coordinating with suppliers on implementation.
- Service delivery (BiSL)
- The execution-level BiSL cluster that manages operational delivery of information services to the business, monitoring agreed service levels from the demand perspective.
- BiSL process clusters
- Three groupings: governing/steering (strategy, policy, planning and control), managing (information management, functional management, supplier management), and operational execution (use management, change, service delivery).
- BiSL products
- Each BiSL process produces defined products, such as information policy plans, information provision plans, and functional designs, with described relationships between processes and products.
- Professionalizing the demand side
- The core purpose of BiSL: helping business organizations manage their information provision professionally rather than leaving IT direction entirely to suppliers.
- BiSL and ITIL relationship
- BiSL covers business information management (demand); ITIL covers IT service management (supply). They align at the interface where the business specifies and consumes IT services.
- Information provision plan
- A planning product describing what information provision the business needs over a period, its priorities, and how it will be realized and funded.
- Governing level (BiSL)
- The strategic/steering layer of BiSL where information strategy, information policy, and planning and control are set, directing the lower managing and execution levels.
- Managing level (BiSL)
- The middle BiSL layer where information management, functional management, and supplier management translate governing-level direction into specifications and supplier arrangements.
- Execution level (BiSL)
- The operational BiSL layer covering use management, change management, and service delivery, where day-to-day business information needs are handled.
- Information management
- A BiSL managing-level cluster that steers information provision, maintaining relationships between business needs, information provision, and suppliers.
- Testing (functional management)
- A functional management activity verifying that delivered information provision meets functional requirements from the business perspective before acceptance into use.
- Functional maintenance
- The functional management activity that keeps the functional design and requirements current as business needs evolve, feeding changes to suppliers.
- User support (BiSL)
- A use management activity helping business users with questions and problems in using information provision, resolving or escalating issues from the demand side.
- Public-domain framework
- BiSL is freely available and vendor-independent, maintained by a Dutch foundation, allowing organizations to adopt it without licensing fees or vendor lock-in.
- BiSL Foundation certification
- An entry-level EXIN certificate testing knowledge of BiSL's purpose, structure, process clusters, products, and its relationship to ITIL and ASL.
- Demand-supply interface
- The boundary where business information management (BiSL) meets IT service and application management (ITIL, ASL), requiring agreed specifications, service levels, and change procedures.
- Business data management
- Activities ensuring business data and information are correctly defined, owned, and used, supporting reliable information provision within the business information management domain.
- Contract and SLA alignment
- Supplier management ensures service agreements and SLAs reflect business requirements defined by functional management and information policy, not supplier defaults.