EXIN BiSL Foundation key terms

A public-domain framework describing how the business side specifies, uses, and manages information provision, covering both demand-side information management and functional management of information systems.

The Business Information Management cluster of BiSL processes in which the organization translates business needs into information requirements and directs the information provision at a strategic and tactical level.

The BiSL cluster of processes responsible for maintaining and improving the functioning of information systems from a user perspective, including specification of changes and support of daily use.

The strategic-level BiSL process that sets the long-term direction for information provision, aligning it with business strategy and defining the information policy and architecture principles the organization will follow.

Documented principles and rules governing how information provision is planned, funded, secured, and governed, giving direction to tactical and operational decisions about information systems and data.

The tactical BiSL process that collects, assesses, and prioritizes business demand for information provision, matching it to available supply and agreeing on a planning with the IT provider.

The tactical BiSL process that coordinates information provision across business units and domains, maintaining the information plan and ensuring consistency of systems, data, and priorities.

A structured description of the organization's information systems, data, and their relationships, used to guide coherent decisions about change and to prevent overlap or fragmentation in information provision.

An overview of all information systems in use, with their purpose, age, cost, and business value, used to plan replacement, consolidation, or retirement of applications.

The activity of translating business demand into a prioritized, budgeted plan of changes and services for a planning period, agreed with the IT provider and business stakeholders.

A documented agreement between the business and the IT provider specifying services, quality levels, responsibilities, and review arrangements for information provision.

The BiSL activity of selecting, contracting, and monitoring external suppliers of IT services or systems, ensuring their performance supports the business information needs.

The operational BiSL process that supports end users in daily use of information systems, handling questions, incidents, and workarounds while maintaining user satisfaction and continuity of work.

A business-side expert who represents a user group, helps specify requirements, tests changes, and supports colleagues in using information systems effectively.

A defined set of employees who perform similar tasks with the same information systems and whose needs are represented collectively in requirements and acceptance activities.

The business-side handling of disruptions in information provision: registering the problem, mobilizing workarounds, informing users, and escalating to the IT provider where needed.

The business-side analysis of recurring incidents to identify structural causes in systems, processes, or data, and to initiate changes that prevent recurrence.

The BiSL process that specifies, prioritizes, and guides changes to information systems from a business perspective, from initial request through acceptance and implementation.

A documented proposal for altering an information system or its use, stating the desired outcome, business justification, urgency, and affected users, which enters the functional change process.

Assessment of the consequences of a proposed change for business processes, users, data, interfaces, and other systems, used to decide whether and how to proceed.

A specification of what an information system must do for its users, expressed in business terms and describing functions, information needs, and acceptance criteria without prescribing technical implementation.

A structured statement of the information and functionality the business needs, written so that it can be verified, prioritized, and handed to an IT provider for realization.

Business-side verification that a delivered change or system meets agreed requirements and works acceptably in the user organization before it is released for production use.

The business-side coordination of new or changed system versions into the organization, including planning, communication, user training, and acceptance before and after go-live.

The BiSL process ensuring that data in information systems is defined, owned, and maintained correctly so it remains reliable for business operations and reporting.

Assigned responsibility within the business for the correctness, completeness, and authorized use of a defined set of data, including resolving data issues and approving changes.

The business manager accountable for a data domain, deciding who may access and change the data and accepting responsibility for its quality and compliant use.

The degree to which data meets business requirements for accuracy, completeness, timeliness, and consistency, assessed and improved through business-side controls and agreements.

The set of roles, decision rights, and oversight arrangements by which the business directs information provision, including planning, prioritization, and accountability for outcomes.

The total of people, processes, data, and information systems that supply the information the business needs to operate, manage, and account for its activities.

A tactical document describing planned changes, services, and investments in information provision for a defined period, aligned with business plans and agreed with the IT provider.

The business-side ranking of demands and change requests by business value, risk, urgency, and cost, used to decide what enters the information plan and in what order.

Managing an information system from introduction through maintenance and eventual retirement, ensuring it continues to fit business needs and is replaced in a controlled way.

A business-side plan for introducing a change into the organization, covering activities, timing, responsibilities, communication, training, and fallback arrangements.

A sequence of activities that produces a product or service for a customer, whose information needs and performance are the starting point for specifying information provision.

The internal or external party that supplies information systems and services to the business, working from business specifications and agreed service levels.

A public-domain framework for application management, covering the supplier side of managing applications; in BiSL context it complements the business-side processes described for functional management.

A widely used framework for IT service management describing practices for delivering and supporting services; it addresses the supply side that BiSL demand-side processes interact with.