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Registered Seller Examination study materials
Registered Seller Examination study resources

Registered Seller Examination practice questions

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Question 1Marketplace Rules, Policies, and Seller Code of Conduct

A seller lists a used camera as "New" to attract more buyers, even though the box has been opened and the camera has been used. Under marketplace listing rules, which policy violation does this represent?

  1. Late shipment of a confirmed order
  2. Condition misrepresentation on a product listing Correct answer.
  3. Failure to register a business name
  4. Keyword stuffing in the product title

Explanation

Marketplace rules require the item condition to accurately reflect the physical state of the product. Listing a used, opened item as New misrepresents the condition and misleads buyers. This is a listing accuracy violation, not a shipping or registration issue.

Question 2Marketplace Rules, Policies, and Seller Code of Conduct

Which behavior best describes the seller code of conduct expectation regarding communication with buyers?

  1. Use threatening language to pressure a buyer into removing negative feedback
  2. Respond honestly and professionally, even when resolving a dispute Correct answer.
  3. Ignore messages until the buyer opens a formal claim
  4. Share a buyer's private address with other sellers

Explanation

The seller code of conduct requires professional, honest, and respectful communication with buyers at all times, including during disputes. Threats, privacy breaches, and deliberate non-response all violate that standard.

Question 3Marketplace Rules, Policies, and Seller Code of Conduct

A seller creates a second account to continue selling after the first account was suspended for policy violations. How do marketplace rules typically treat this action?

  1. It is allowed if the second account uses a different email address
  2. It is prohibited because suspended sellers may not evade enforcement through new accounts Correct answer.
  3. It is allowed because accounts are independent legal entities
  4. It is permitted once the seller changes the store name

Explanation

Evading a suspension by opening additional accounts violates marketplace enforcement rules. Platforms link accounts through identity, payment, and address data to detect evasion. Changing an email or store name does not make the evasion permissible.

Question 4Marketplace Rules, Policies, and Seller Code of Conduct

Which practice is a prohibited form of manipulating product reviews?

  1. Responding publicly to a negative review
  2. Sending an automated review request after delivery
  3. Offering a gift card to buyers who post a five-star review Correct answer.
  4. Asking all buyers for honest feedback

Explanation

Incentivizing reviews with rewards conditioned on positive ratings is review manipulation and is prohibited. Neutral requests for honest feedback, automated reminders, and public responses are all permitted.

Question 5Marketplace Rules, Policies, and Seller Code of Conduct

A seller wants to include a competitor's brand name in their listing title to capture more search traffic, even though the product is a generic accessory. What does this violate?

  1. The order fulfillment deadline policy
  2. The buyer messaging response-time standard
  3. The tax remittance policy
  4. Intellectual property and listing accuracy rules against misleading keyword use Correct answer.

Explanation

Using another brand's name on an unrelated product misleads buyers and infringes intellectual property rights. Listing rules require titles and keywords to accurately describe the actual product. Fulfillment, tax, and messaging policies do not govern listing content.

Question 6Marketplace Rules, Policies, and Seller Code of Conduct

What is the primary purpose of the seller code of conduct on a marketplace?

  1. To set expectations for honest, lawful, and fair treatment of buyers and other sellers Correct answer.
  2. To replace local consumer protection laws
  3. To determine the commission rate for each category
  4. To guarantee sellers a minimum monthly sales volume

Explanation

The seller code of conduct establishes baseline expectations for ethical and lawful behavior toward buyers and other sellers. It does not guarantee sales, override applicable law, or set fee structures.

Question 7Marketplace Rules, Policies, and Seller Code of Conduct

A seller ships a counterfeit designer handbag while describing it as authentic. Which policy area is most directly breached?

  1. Data retention policy
  2. Shipping carrier selection policy
  3. Counterfeit and intellectual property policy Correct answer.
  4. Product safety recall policy

Explanation

Selling counterfeit goods violates the marketplace's intellectual property and counterfeit policy. The listing falsely claims authenticity, harming buyers and rights holders. Safety recalls, data retention, and carrier choice are unrelated policy areas.

Question 8Marketplace Rules, Policies, and Seller Code of Conduct

Which action is consistent with the seller code of conduct when a seller discovers they shipped the wrong item to a buyer?

  1. Blame the shipping carrier and close the case
  2. Proactively contact the buyer and offer a resolution such as a replacement or refund Correct answer.
  3. Ask the buyer to pay return shipping for the seller's mistake
  4. Wait for the buyer to notice and file a claim before acting

Explanation

The code of conduct expects sellers to act in good faith and take responsibility for their own errors. Proactively offering a resolution demonstrates that standard. Waiting passively, shifting blame, or charging the buyer for the seller's mistake is inconsistent with fair dealing.

Question 9Marketplace Rules, Policies, and Seller Code of Conduct

A seller repeatedly lists prohibited items that are removed by the marketplace. What is the most likely consequence under enforcement policy?

  1. A guaranteed appeal win for the seller
  2. Automatic reinstatement of all removed listings
  3. No consequence as long as the seller relists under a new title
  4. Progressive enforcement such as warnings, listing restrictions, or account suspension Correct answer.

Explanation

Marketplace enforcement is typically progressive: warnings and listing restrictions escalate to suspension for repeat violations. Relisting prohibited items under new titles does not avoid enforcement. Removed listings are not automatically reinstated.

Question 10Marketplace Rules, Policies, and Seller Code of Conduct

A seller contacts a buyer outside the marketplace messaging system and asks them to pay via a direct bank transfer to avoid platform fees. How should this be characterized under marketplace rules?

  1. A permitted convenience for repeat customers
  2. A prohibited attempt to circumvent marketplace fees and protections Correct answer.
  3. A required step for high-value orders
  4. An acceptable practice if the buyer suggests it first

Explanation

Taking transactions off-platform to avoid fees violates marketplace rules and removes buyer protection. The violation stands regardless of who proposes it or the order value. Repeat-customer convenience does not justify fee circumvention.

Question 11Marketplace Rules, Policies, and Seller Code of Conduct

A seller receives a buyer's personal phone number to arrange delivery and later uses it to send unrelated marketing texts. Which policy does this most directly violate?

  1. The commission fee schedule
  2. The condition grading standard
  3. Buyer data use and privacy restrictions Correct answer.
  4. The prohibited items list

Explanation

Buyer data collected for order fulfillment may only be used for that purpose. Repurposing it for unrelated marketing violates privacy and data-use restrictions. Condition grading, prohibited items, and fee schedules do not address data misuse.

Question 12Marketplace Rules, Policies, and Seller Code of Conduct

Which listing practice constitutes a prohibited attempt to influence search ranking dishonestly?

  1. Using accurate product attributes in the description
  2. Embedding hidden white text listing dozens of unrelated brand names Correct answer.
  3. Choosing the correct category for the product
  4. Adding clear, relevant images of the actual item

Explanation

Hidden or irrelevant keywords intended to manipulate search results violate listing accuracy and search manipulation rules. Accurate attributes, relevant images, and correct categorization are all legitimate listing practices.

Question 13Marketplace Rules, Policies, and Seller Code of Conduct

A seller notices a competitor is using the seller's copyrighted product photos without permission. What is the appropriate first step under marketplace intellectual property procedures?

  1. Modify the photos slightly and relist them
  2. Threaten the competitor in public buyer reviews
  3. Submit a formal intellectual property complaint through the marketplace's reporting process Correct answer.
  4. Buy the competitor's product and leave a negative review

Explanation

Intellectual property disputes should be routed through the marketplace's formal reporting process, which allows review and counter-notice. Public threats, retaliatory reviews, or altering the photos do not resolve the infringement.

Question 14Marketplace Rules, Policies, and Seller Code of Conduct

A seller lists an item as "refurbished" but ships a product with missing parts and no functional testing. Which rule is most directly violated?

  1. Accurate condition and description requirements Correct answer.
  2. The seller tax registration policy
  3. The advertising budget guideline
  4. The messaging response-time standard

Explanation

Condition terms such as refurbished carry specific meaning and must match the actual state of the item. Shipping an untested, incomplete product under that label misrepresents condition. Messaging, tax, and advertising policies do not govern condition accuracy.

Question 15Marketplace Rules, Policies, and Seller Code of Conduct

A seller asks a friend to post a five-star review of a product the friend never purchased. Which policy is breached?

  1. The shipping carrier policy
  2. The product safety certification rule
  3. The returns window policy
  4. Review authenticity rules prohibiting fake or incentivized reviews Correct answer.

Explanation

Reviews must come from genuine buyers reflecting real experiences. Arranging fake reviews from people who never bought the product violates review authenticity rules and misleads shoppers.

Question 16Marketplace Rules, Policies, and Seller Code of Conduct

Under marketplace rules, how should a seller handle a request to sell an item that appears on the prohibited items list?

  1. List it only if the buyer pays in advance
  2. List it in a different category to bypass review
  3. List it under a vague title to avoid detection
  4. Decline to list it because prohibited items may not be sold regardless of buyer demand Correct answer.

Explanation

Prohibited items may not be sold on the marketplace, and demand from buyers does not create an exception. Attempting to disguise the item through vague titles or category shifting is evasion and compounds the violation.

Question 17Marketplace Rules, Policies, and Seller Code of Conduct

A seller uses multiple accounts to post reviews on their own products. Which two policy concerns does this raise?

  1. Shipping delays and tax compliance
  2. Review manipulation and account integrity Correct answer.
  3. Category misplacement and image quality
  4. Product safety and returns handling

Explanation

Self-reviewing through multiple accounts is review manipulation, and operating extra accounts for deceptive purposes undermines account integrity rules. Shipping, tax, safety, returns, and category issues are not implicated by this conduct.

Question 18Marketplace Rules, Policies, and Seller Code of Conduct

Which statement best reflects the seller code of conduct regarding competitive behavior toward other sellers?

  1. Sellers may copy competitor listings word for word without consequence
  2. Sellers may leave negative reviews on competitors' products to reduce their ratings
  3. Sellers must compete fairly and may not harass, defame, or sabotage other sellers Correct answer.
  4. Sellers may file false intellectual property claims to remove competitor listings

Explanation

The code of conduct requires fair competition and prohibits harassment, defamation, and sabotage. False IP claims and retaliatory reviews are forms of abuse, and copying listings can infringe intellectual property.

Question 19Marketplace Rules, Policies, and Seller Code of Conduct

A seller receives an order for a restricted item that requires age verification before sale. What is the compliant approach?

  1. Ship immediately and ask for verification after delivery
  2. Follow the marketplace's verification requirements before fulfilling the order Correct answer.
  3. Ship the item to a different address to avoid verification
  4. Cancel the order without explanation and relist the item

Explanation

Restricted items with age or eligibility requirements must be verified according to marketplace rules before fulfillment. Shipping first, redirecting to avoid checks, or silently canceling and relisting does not satisfy the requirement.

Question 20Marketplace Rules, Policies, and Seller Code of Conduct

A seller's account shows a pattern of orders marked as shipped without valid tracking, and buyers report non-delivery. Which enforcement outcome is most consistent with marketplace rules?

  1. Automatic promotion to a top-rated seller tier
  2. Reimbursement of all future shipping costs
  3. A permanent exemption from tracking requirements
  4. Account review leading to restrictions or suspension for fulfillment and integrity violations Correct answer.

Explanation

Marking orders shipped without valid tracking while buyers report non-delivery signals fulfillment and integrity violations that can lead to review and account restrictions. It would not earn promotions, exemptions, or cost reimbursements.

Question 21Marketplace Rules, Policies, and Seller Code of Conduct

A seller wants to sell a product that is legal but requires a license to distribute in certain regions. What is the correct approach under marketplace policy?

  1. List everywhere and assume the marketplace will verify licenses automatically
  2. List the product with a disclaimer that shifts liability to the buyer
  3. Confirm regional licensing requirements and only list where the seller is authorized to sell Correct answer.
  4. List the product only during promotional periods to reduce scrutiny

Explanation

Sellers are responsible for ensuring they hold required licenses for the regions where they list. The marketplace does not automatically verify seller licenses, and disclaimers or timing tricks do not transfer the compliance obligation.

Question 22Marketplace Rules, Policies, and Seller Code of Conduct

A seller discovers that a supplier provides goods that infringe a third party's trademark. The seller continues listing them because the supplier assured authenticity. How should this be assessed under marketplace policy?

  1. The marketplace bears responsibility because it hosts the listing
  2. The supplier alone bears responsibility, so the seller may continue listing
  3. The buyer bears responsibility for choosing to purchase
  4. The seller remains responsible for the infringement even if the supplier gave assurances Correct answer.

Explanation

Sellers are accountable for the products they list, and reliance on a supplier's assurance does not transfer that responsibility. Continuing to list known infringing goods violates intellectual property policy regardless of who supplied them.

Question 23Marketplace Rules, Policies, and Seller Code of Conduct

A seller's listing includes a claim that a supplement cures a disease. Which policy concern is most significant?

  1. The order cancellation window
  2. The carrier selection guideline
  3. The seller's store banner dimensions
  4. Prohibited or unsubstantiated health claims that mislead buyers Correct answer.

Explanation

Health and medical claims must be truthful and substantiated; claiming a cure for a disease is a misleading and typically prohibited claim. Store aesthetics, carrier choice, and cancellation windows do not govern product claims.

Question 24Marketplace Rules, Policies, and Seller Code of Conduct

A seller facing a policy violation notice believes the decision was mistaken. What is the appropriate course of action under marketplace procedures?

  1. Ask buyers to submit reviews demanding reinstatement
  2. Open new accounts to continue selling while the appeal is pending
  3. Use the formal appeals process and provide supporting evidence Correct answer.
  4. Publicly post the reviewer's personal details to pressure a reversal

Explanation

Marketplace procedures provide a formal appeal channel where sellers can present evidence for review. Evading enforcement through new accounts, mobilizing buyers, or doxxing reviewers violates conduct rules and does not resolve the dispute.

Question 25Marketplace Rules, Policies, and Seller Code of Conduct

A seller bundles a prohibited item with an allowed item and lists the bundle under the allowed item's category. How should this be evaluated?

  1. The bundle is non-compliant because including a prohibited item makes the entire listing prohibited Correct answer.
  2. The bundle is compliant if the prohibited item is described as a gift
  3. The bundle is compliant because the allowed item is the primary product
  4. The bundle is compliant if the price is set low enough

Explanation

Bundling does not launder a prohibited item; the presence of a prohibited component makes the listing non-compliant. Describing it as a gift, emphasizing the allowed item, or discounting the price does not change that outcome.

Question 26Marketplace Rules, Policies, and Seller Code of Conduct

Under a marketplace seller code of conduct, which behavior best demonstrates good-faith cooperation during a policy investigation?

  1. Asking buyers to withdraw their complaints in exchange for partial refunds
  2. Continuing to sell the flagged inventory while the investigation is pending
  3. Deleting the disputed listings before replying so the marketplace has nothing left to examine
  4. Responding to marketplace requests for order records within the stated deadline and providing accurate documentation Correct answer.

Explanation

Seller codes of conduct generally require sellers to cooperate with marketplace investigations by supplying truthful records and meeting stated deadlines. Deleting evidence or pressuring buyers undermines the review and can itself be treated as a violation. Continuing to sell flagged inventory while a review is open compounds the original problem.

Question 27Marketplace Rules, Policies, and Seller Code of Conduct

A seller's product description states that a jacket is "100% genuine leather," but the item is actually a synthetic blend. Which seller code obligation does this most directly violate?

  1. Maintaining accurate and truthful product descriptions Correct answer.
  2. Providing responsive customer service after the sale
  3. Shipping orders within the stated handling time
  4. Protecting buyer payment information

Explanation

The seller code requires listings to describe products accurately, including materials and composition. A false material claim misleads buyers at the point of purchase, which is a listing-accuracy violation rather than a service or logistics issue. Handling time and data protection are separate obligations not engaged by a false description.

Question 28Marketplace Rules, Policies, and Seller Code of Conduct

A seller learns that a competitor is falsely reporting the seller's listings as counterfeit in order to suppress competition. What is the most appropriate action under the seller code of conduct?

  1. Retaliate by filing false reports against the competitor's listings
  2. Submit a report to the marketplace with supporting evidence of the false claims Correct answer.
  3. Confront the competitor directly and demand they stop
  4. Create new accounts to relist the affected products under different names

Explanation

The seller code expects disputes to be handled through the marketplace's official reporting channels with evidence, not through self-help. Filing false reports in retaliation breaches the same integrity rules the seller is complaining about. Direct confrontation and account multiplication both create additional violations.

Question 29Marketplace Rules, Policies, and Seller Code of Conduct

A seller offers buyers a partial refund if they agree to change a negative review to five stars. How should this be assessed under marketplace review policies?

  1. It is prohibited because it improperly conditions a benefit on altering review content Correct answer.
  2. It is acceptable because the buyer may decline the offer
  3. It is permitted only for orders above a certain value
  4. It is acceptable if the refund is described as a goodwill gesture

Explanation

Review policies prohibit offering compensation in exchange for changing or removing reviews, because it distorts the authenticity of buyer feedback. Labeling the payment a goodwill gesture does not change its conditional nature. Order value is irrelevant to whether the practice is allowed.

Question 30Marketplace Rules, Policies, and Seller Code of Conduct

A seller operating in a region where a product requires a specific distribution license lists the item without holding that license and ships it to buyers in that region. Which combination of code concerns does this conduct raise?

  1. Shipping speed and packaging quality
  2. Currency conversion and tax withholding
  3. Keyword optimization and category placement
  4. Regulatory compliance and listing eligibility Correct answer.

Explanation

Selling a licensed product without the required authorization breaches both the marketplace's eligibility rules for restricted goods and the underlying regulatory requirements. The seller code obliges sellers to hold necessary licenses before listing such items. Shipping, tax, and search-optimization topics are unrelated to licensing status.

Question 31Account Setup, Verification, and Identity Requirements

Under the Registered Seller Examination framework, which document type is most commonly accepted as primary proof of an individual seller's legal identity during account verification?

  1. A recent utility bill showing the seller's home address
  2. A business bank statement from the last three months
  3. A signed letter of authorization from a supplier
  4. A government-issued photo identification such as a passport or national ID card Correct answer.

Explanation

Identity verification for an individual seller centers on a government-issued photo ID, because it ties a real, documented person to the account holder. Address and banking documents serve as secondary corroboration, not as the primary identity instrument.

Question 32Account Setup, Verification, and Identity Requirements

A seller registering as a sole proprietor is asked to supply a tax identification number. What is the primary purpose of collecting this during account setup?

  1. To rank the seller's listings in marketplace search results
  2. To enable tax reporting and confirm the seller's legal tax identity Correct answer.
  3. To determine the seller's eligibility for promotional fee discounts
  4. To calculate the seller's shipping subsidy tier

Explanation

Tax identification data is collected so the platform can meet tax reporting obligations and confirm that the legal entity behind the account is properly registered. It is not used for merchandising or fee-tier decisions.

Question 33Account Setup, Verification, and Identity Requirements

During onboarding, a seller is asked to complete a liveness check. Which description best matches what this step requires?

  1. Submitting a signed declaration of beneficial ownership
  2. Providing two trade references who can confirm business history
  3. Uploading a scanned copy of a notarized incorporation certificate
  4. Recording a short real-time video or selfie sequence to confirm a live person is present Correct answer.

Explanation

A liveness check uses a real-time capture, such as a short video or selfie sequence, to confirm that a living person is physically present and matches the submitted ID. It is a biometric anti-impersonation control rather than a documentary requirement.

Question 34Account Setup, Verification, and Identity Requirements

A seller's legal business name differs slightly from the trading name displayed on the storefront. How should the seller handle this during verification?

  1. Enter the legal name exactly as it appears on official registration documents Correct answer.
  2. Enter the storefront trading name so buyers can recognize the business
  3. Leave the legal name field blank and explain later by message
  4. Use whichever name produces faster approval in the system

Explanation

Verification systems match submitted details against official records, so the legal name must mirror the registration documents exactly. The customer-facing trading name is configured separately and does not replace the legal entity name.

Question 35Account Setup, Verification, and Identity Requirements

What is a beneficial owner in the context of seller account verification?

  1. The bank that holds the seller's operating account
  2. Any employee who has access to the seller's inventory system
  3. A natural person who ultimately owns or controls a defined share of the business Correct answer.
  4. The logistics provider that fulfills the seller's orders

Explanation

A beneficial owner is a natural person who ultimately owns or exercises control over the business, usually above a defined ownership threshold. Verification rules require identifying these individuals separately from the company itself.

Question 36Account Setup, Verification, and Identity Requirements

Which of these is the clearest example of a prohibited practice during identity verification?

  1. Scanning an original document at a higher resolution than requested
  2. Uploading a document in the file format the portal specifies
  3. Requesting a review when a document is rejected for glare
  4. Submitting a document that has been digitally altered to change the printed name Correct answer.

Explanation

Altering a document so that it no longer reflects the true identity is fraudulent misrepresentation and is prohibited. Adjusting scan quality, using the requested format, or appealing a rejection are all legitimate actions.

Question 37Account Setup, Verification, and Identity Requirements

A seller uploads a photo of an ID where the expiry date is covered by a finger. What is the most appropriate outcome for the verification reviewer?

  1. Approve it conditionally and request the expiry date later by email
  2. Reject it and ask the seller to resubmit an unobstructed image of the document Correct answer.
  3. Approve it because the name and photo are clearly visible
  4. Escalate it directly to law enforcement as suspected fraud

Explanation

A document with a key field obscured cannot be validated, so the correct action is rejection with a request for a clear resubmission. Obscured data is a quality problem, not automatically evidence of fraud.

Question 38Account Setup, Verification, and Identity Requirements

A seller's uploaded bank statement shows an account holder name that does not match the registered legal name. What is the most likely consequence?

  1. The account is approved because bank details are unrelated to identity
  2. The platform automatically changes the registered name to match the bank record
  3. The seller is permanently banned without any review
  4. The mismatch triggers a discrepancy that must be resolved before payout setup completes Correct answer.

Explanation

Name discrepancies between submitted documents and the registered identity are a standard red flag that must be reconciled before financial features are enabled. The platform does not silently rewrite the seller's legal name, and permanent bans are not automatic.

Question 39Account Setup, Verification, and Identity Requirements

A seller operates through a partnership and submits only the partnership's registration certificate. Why might the reviewer still request additional information?

  1. Because the individuals who own or control the partnership must also be identified Correct answer.
  2. Because partnerships are barred from selling on marketplaces
  3. Because partnership certificates are never accepted in any jurisdiction
  4. Because the certificate must be translated into three languages

Explanation

Registering the entity is only part of the check; verification also requires identifying the natural persons who own or control it. An entity certificate alone does not disclose those individuals.

Question 40Account Setup, Verification, and Identity Requirements

Which situation best illustrates a valid reason to re-verify an already approved seller account?

  1. The seller updated the legal entity name and registered address on file Correct answer.
  2. The seller responded to a buyer message within one hour
  3. The seller changed the color scheme of their storefront banner
  4. The seller added two new product photos to an existing listing

Explanation

Changes to core legal identity data, such as the entity name or registered address, invalidate the prior verification and require re-checking. Cosmetic storefront edits and normal selling activity do not affect identity status.

Question 41Account Setup, Verification, and Identity Requirements

A seller claims a two-factor authentication code never arrived and asks a support agent to disable two-factor authentication on the account. What is the soundest response?

  1. Send the seller a new password by email and leave two-factor authentication enabled
  2. Disable it immediately since the seller requested it
  3. Follow the account recovery process that verifies identity before any security change Correct answer.
  4. Ask the seller to confirm the password by chat and then disable it

Explanation

Security settings that protect account access should only be changed after the account holder's identity is verified through the formal recovery process. Disabling protections on request or on weak evidence exposes the account to takeover.

Question 42Account Setup, Verification, and Identity Requirements

A seller submits a utility bill as proof of address, but the bill is dated eight months ago. How should this be evaluated under typical document freshness rules?

  1. Accept it, because address documents never expire
  2. Reject it and request a more recent document within the allowed age window Correct answer.
  3. Reject it and close the seller's account permanently
  4. Accept it, because the address matches the registration

Explanation

Proof-of-address documents are normally subject to a recency window, so an eight-month-old bill usually falls outside acceptable limits. The remedy is a fresh document, not account closure.

Question 43Account Setup, Verification, and Identity Requirements

A seller registers using a virtual mailbox service as the business address while operating from a different location. What concern is most relevant to the verification reviewer?

  1. Whether the seller's products are shipped from that address
  2. Whether the address genuinely represents where the business can be reached for official contact Correct answer.
  3. Whether the seller has decorated the premises
  4. Whether the mailbox provider charges a monthly fee

Explanation

Address verification exists to ensure the platform can reach the business for official and legal correspondence. A virtual mailbox is not automatically disqualifying, but the reviewer must confirm it is a genuine contact point.

Question 44Account Setup, Verification, and Identity Requirements

A seller's identity document is issued in a language the reviewer cannot read. What is the standard handling approach?

  1. Accept it based on the photograph alone
  2. Ask the seller to verbally translate the document over the phone
  3. Require a certified translation or use an approved translation process before deciding Correct answer.
  4. Reject the document outright because it is not in the reviewer's language

Explanation

Documents in foreign languages are handled through certified translation or an approved internal translation process so the content can be validated reliably. Rejecting solely for language, or relying on a photo or phone summary, is not adequate.

Question 45Account Setup, Verification, and Identity Requirements

A seller wants to add a second individual as an account operator with full payout authority. What verification step is typically required for that person?

  1. Independent identity verification of the added individual before authority is granted Correct answer.
  2. No step, because the primary seller already passed verification
  3. A letter from the added individual's personal bank
  4. A confirmation email from the primary seller only

Explanation

Anyone granted significant account authority, especially over payouts, must be independently verified so responsibility can be attributed to a known person. The primary seller's prior approval does not extend to new operators.

Question 46Account Setup, Verification, and Identity Requirements

A seller's business is registered in one country but the owner resides in another. Which approach best reflects sound cross-border verification practice?

  1. Require the seller to relocate before approval
  2. Accept the account without documents because cross-border sellers are exempt
  3. Verify the entity in its registration jurisdiction and the individual in the residence jurisdiction as required Correct answer.
  4. Verify only the country of residence and ignore the registration jurisdiction

Explanation

Cross-border cases generally require confirming both the legal entity in its place of registration and the natural person in the place of residence. Skipping either side leaves a gap in the identity chain.

Question 47Account Setup, Verification, and Identity Requirements

A seller submits a company registration extract, and the reviewer notices the document lists a director who is not among the individuals the seller disclosed as owners. What is the most appropriate next step?

  1. Delete the director's name from the record and proceed
  2. Reject permanently for concealment
  3. Request clarification and reconcile the disclosed ownership against the registry record Correct answer.
  4. Approve, since directors are irrelevant to ownership

Explanation

Discrepancies between disclosed ownership and registry records should be investigated and reconciled before approval. Permanent rejection is premature, and altering official records is never acceptable.

Question 48Account Setup, Verification, and Identity Requirements

A seller insists on using a nominee's identity documents to open the account while the real operator remains undisclosed. Why is this a serious verification failure?

  1. It violates the platform's preferred document format
  2. It prevents the seller from choosing a storefront name
  3. It conceals who actually controls the account, defeating the purpose of identity verification Correct answer.
  4. It slows down onboarding and increases support costs

Explanation

Nominee arrangements hide the true controlling party, which is precisely the risk identity verification is designed to detect. The harm is not administrative inconvenience but the loss of accountability for the account's activity.

Question 49Account Setup, Verification, and Identity Requirements

A seller's verification was approved two years ago. The platform now requires periodic re-verification. Which justification best explains this policy?

  1. It ensures identity data stays current as documents expire and ownership changes Correct answer.
  2. It generates additional document-processing revenue
  3. It replaces the need for any initial verification
  4. It guarantees the seller's products remain compliant

Explanation

Periodic re-verification keeps the identity record accurate as IDs expire, addresses change, and ownership shifts over time. It supplements initial checks rather than replacing them or guaranteeing product compliance.

Question 50Account Setup, Verification, and Identity Requirements

During review, a seller's submitted tax form and registration certificate show different legal entity names, and the seller explains that the entity was renamed last year. What is the most defensible resolution?

  1. Ask the seller to open a new account under the old name
  2. Obtain documentation of the name change, such as an updated registry record, and reconcile both names Correct answer.
  3. Accept the explanation and approve without further evidence
  4. Reject the account because names must never change

Explanation

A documented name change is a legitimate event, but it must be evidenced so the two names can be tied to the same entity. Approval on explanation alone leaves the record unverified, and rejection or a new account is unnecessary.