MB-210 case studies
MB-210 · Put your knowledge to work in context.
Exam MB-210, Microsoft Dynamics 365 Sales Functional Consultant, was a role-based certification exam for functional consultants who implement Dynamics 365 Sales solutions for organizations of any size. According to the official exam page, this exam retired on November 30, 2024, so it can no longer be scheduled; the page directs candidates to the related certification for current requirements. The exam targeted professionals with strong business knowledge of both business-to-customer and business-to-business sales processes, who can map a customer's sales process against core Dynamics 365 Sales functionality and identify gaps. Candidates were also expected to be proficient in configuring Microsoft Power Platform, primarily model-driven apps, and to understand how Microsoft 365 services interact with Microsoft Dataverse. The MB-210 case studies are 5 cases and about 2,878 words.
1Northwind Components: Product Catalog and Pricing for Two Divisions
Northwind Components sells industrial sensors through two divisions: Industrial (USD, US customers) and Retail (CAD, Canadian customers). Both divisions sell the same 40 products, but Retail receives a 12% lower list price and a 5% volume discount at 50+ units.
674 words, about 3 min2Fabrikam's Lead Triage Overload
Fabrikam receives 4,200 leads per month from three web forms, a trade show app, and inbound email. Leads are created in Dynamics 365 Sales with no owner, and a shared mailbox is used.
625 words, about 3 min3Adventure Works Field Sales: Documents and Collaboration
Adventure Works has 120 field reps using Dynamics 365 Sales. Reps need SharePoint document management for accounts and opportunities, Microsoft Teams collaboration for deal rooms, and Outlook integration for tracking email.
552 words, about 3 min4Litware's Forecast and Goal Alignment
Litware's fiscal year runs July through June. The company has six sales territories, a manager hierarchy, and annual quotas.
491 words, about 2 min5Contoso's Quote-to-Order Controls
Contoso sells configured equipment through quotes, orders, and invoices in Dynamics 365 Sales. Reps frequently override discounts beyond the 15% threshold, revise quotes without updating the opportunity, and create orders from stale quotes.
536 words, about 3 min