MB-210 study guide
MB-210 · Work through your exam, one topic at a time.
Exam MB-210, Microsoft Dynamics 365 Sales Functional Consultant, was a role-based certification exam for functional consultants who implement Dynamics 365 Sales solutions for organizations of any size. According to the official exam page, this exam retired on November 30, 2024, so it can no longer be scheduled; the page directs candidates to the related certification for current requirements. The exam targeted professionals with strong business knowledge of both business-to-customer and business-to-business sales processes, who can map a customer's sales process against core Dynamics 365 Sales functionality and identify gaps. Candidates were also expected to be proficient in configuring Microsoft Power Platform, primarily model-driven apps, and to understand how Microsoft 365 services interact with Microsoft Dataverse. Topics on this exam: Configure Dynamics 365 Sales, Manage core sales features, and Configure additional tools and services. The MB-210 study guide has 3 sections and about 1,057 words.
01Configure Dynamics 365 Sales
This domain tests the configuration layer of Dynamics 365 Sales: organization-wide business settings, the product catalog, territories, and the sales process that sellers use in the Sales Hub app. Expect scenario questions where a setting choice affects downstream quotes, prices, or pipeline behavior. Base currency is fixed when the environment is provisioned; you add transaction currencies and exchange rates for selling in other currencies. Fiscal year settings define the fiscal year start and period type, which affect goals and rollups.
382 words, about 2 min02Manage core sales features
This domain covers the seller's daily lifecycle: turning leads into opportunities, moving opportunities through pipeline stages, and generating quotes, orders, and invoices with correct product line items. Questions often test what happens at each transition and which record state allows the next action. Qualifying a lead creates an account, a contact, and an opportunity using field mappings; sellers can qualify to an existing account or contact. Disqualified leads retain a status reason for reporting.
354 words, about 2 min03Configure additional tools and services
This domain tests the add-on productivity services around Sales Hub: Sales Accelerator sequences and segments, email engagement tracking, conversation intelligence, and collaboration through Teams, SharePoint, and LinkedIn Sales Navigator. Questions focus on prerequisites and what activates each capability. Sequences are ordered steps such as email, phone call, task, and wait conditions. Segments define which records enter a sequence using filters.
321 words, about 2 min