MB-920 exam-day guide
MB-920 · Prepare for the day ahead.
Your checklist
Government-issued photo ID
Bring the exact ID name and details that match your registration. If your registration name differs from your ID, or you plan to use a second ID, confirm the accepted forms with the test provider before exam day; requirements vary by delivery mode (test center vs. online proctored).
Exam appointment confirmation
Have your appointment confirmation email or number accessible. For online proctoring, confirm the check-in link and system test instructions in advance; for a test center, confirm the address and arrival time.
Run the provider's system test (online delivery)
If testing online, complete the provider's equipment/system check ahead of time: camera, microphone, browser, and internet stability. Fix issues at least 24 hours before the exam rather than on the morning of.
Quiet, private room and cleared desk (online delivery)
Proctoring rules typically prohibit other people, notes, phones, and extra monitors in the room. Clear your workspace and inform household members. Exact allowed items should be confirmed with the provider.
Know the exam structure
MB-920 is a Microsoft fundamentals-level exam covering Dynamics 365 Finance, Supply Chain Management, and related business applications. Confirm the current number of questions, time limit, passing score, and whether labs or case studies appear on the official exam page; these details change and should be verified rather than assumed.
Review the official skills outline
Download the current skills measured document from Microsoft Learn and use it as your final revision map. Focus last-minute review on areas you have not yet practiced: core finance concepts, supply chain processes, and the shared capabilities across Dynamics 365 apps.
Practice with the free official learning paths
Microsoft Learn provides free modules aligned to the exam. Use them as your primary study source rather than third-party dumps, which are unreliable and may violate the exam's terms.
Prepare a timing strategy
Decide in advance how you will pace yourself: for example, answer straightforward questions first, flag uncertain ones, and reserve time to review flagged items. Confirm whether the provider allows review and changing answers before submitting.
Plan breaks and logistics
Arrange travel time, parking, or a quiet window at home so you are not rushed. Whether unscheduled breaks are permitted during the exam depends on the provider and delivery mode, so confirm this in advance.
Rest and hydration plan
Treat the night before as recovery time, not cram time. A short review of your weakest two or three topics is more useful than an all-night session.
Backup plan for technical failure
Know the provider's support contact for exam-day technical issues and keep it handy. If a disconnection occurs, follow the proctor's instructions rather than restarting on your own.
Confirm scoring and retake policy
Check how and when results are delivered and what the retake rules are for fundamentals exams. These policies are set by the provider; confirm them on the official site rather than relying on secondhand accounts.
Plan the day
Work through the current skills measured outline item by item and mark each as confident, shaky, or unknown. Spend your remaining study time only on the shaky and unknown items, using Microsoft Learn modules and hands-on exploration of the Dynamics 365 apps where available. Take one timed practice set under realistic conditions to calibrate pacing, then review every wrong answer to understand the underlying concept rather than memorizing the question.
Confirm your appointment date, time, and time zone. For a test center, check the address and travel route; for online delivery, complete the system test and read the proctoring rules. Resolve any name or ID mismatch with the provider now, not on exam day.
Stop learning new topics. Do a light review of your own summary notes and the skills outline, focusing on terminology and how the Dynamics 365 apps fit together (finance, supply chain, commerce, and the shared platform capabilities). Prepare your ID, confirmation, and workspace. Set two alarms, get a full night's sleep, and avoid last-minute contact with unofficial question dumps.
Eat a normal meal and arrive or log in early as instructed by the provider. For online delivery, close unnecessary applications, silence your phone, and keep it out of reach. Have your ID ready for the proctor. Do not attempt to bring notes or a second device into the session.
Read each question fully and watch for qualifiers such as 'best', 'first', or 'not'. Answer confident questions quickly and flag uncertain ones for review. If case studies or longer scenarios appear, read the scenario once for context and then answer the specific question asked. Keep an eye on the clock and reserve the final minutes to revisit flagged items. If a technical issue arises, pause and follow the proctor's or support team's instructions.
Note which topic areas felt weakest while the memory is fresh. If you did not pass, use the score report's section breakdown to target your next study cycle and confirm retake timing with the provider.
Rules to check
Bring valid government-issued photo ID whose name matches your registration. If there is any discrepancy, or if you need a specific alternate ID form, confirm acceptable identification with the test provider before exam day.
Follow all proctoring and test-center conduct rules. Do not use unauthorized materials, notes, phones, or other people's help; attempting to access exam content beforehand through dumps or brain-dump sites can lead to score cancellation and is prohibited by the exam terms.
Understand that exam content and question formats are confidential. Do not record, screenshot, or share questions after the exam. The exact confidentiality terms are set by the provider; review them when you register.
Confirm the break policy for your delivery mode with the provider. Scheduled and unscheduled break rules differ between test-center and online-proctored exams, and leaving the view of the camera or the testing room may have consequences.
Know the scoring model before you sit: fundamentals exams are typically pass/fail against a scaled score, and the passing threshold is set by the provider. Confirm the current passing score and whether partial credit applies on the official exam page rather than assuming.
Confirm the retake policy, including any waiting period between attempts and any fee, with the provider. Policies can differ between first attempts and later attempts.
If a technical failure interrupts your exam, do not troubleshoot alone. Contact the provider's exam-day support and follow their instructions; they will determine whether the attempt can be resumed or must be rescheduled.
Arrive or check in early per the provider's instructions. Late arrival may result in forfeiture of your appointment depending on provider policy, so confirm the check-in window in advance.