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Question 1Configure and manage a Teams environment

A tenant is configured with the Islands coexistence mode. How do Teams and Skype for Business users interact in this mode?

  1. Users use Teams for meetings while all chat and calling continues in Skype for Business.
  2. Users run both clients, but chat between Teams and Skype for Business users is not supported. Correct answer.
  3. Users use only Teams, and Skype for Business is disabled for them when the mode is applied.
  4. Users continue to use only Skype for Business for chat and meetings until an administrator migrates them to Teams.

Explanation

Islands mode lets users run both clients side by side, but the two clients do not interoperate, so a Teams user cannot chat or call a Skype for Business user in the same tenant. Organizations use Islands mode during a gradual, user-driven migration.

Question 2Configure and manage a Teams environment

Contoso wants users at a partner organization that also uses Teams to chat and call Contoso users in Teams, without being added as team members. What should you configure?

  1. Guest access with a conditional access policy that requires multi-factor authentication for guests.
  2. A cross-tenant access policy in Microsoft Entra ID that permits B2B collaboration.
  3. A Teams messaging policy that permits chat with users who are outside the organization.
  4. External access, and add the partner's domain to the allowed domain list. Correct answer.

Explanation

External access (federation) controls whether users in other Teams organizations can chat and call your users, and an allowed-domain list restricts this to named partners. The partner users stay in their own tenant and are never added to your teams.

Question 3Configure and manage a Teams environment

What is the maximum number of members supported in an org-wide team?

  1. 5,000 members
  2. 10,000 members Correct answer.
  3. 2,500 members
  4. 25,000 members

Explanation

An org-wide team automatically includes every user in the tenant except guests and members whose accounts are disabled or unlicensed, and it is supported up to 10,000 members. Above that limit you must use a different membership approach.

Question 4Configure and manage a Teams environment

Which administrative role is intended specifically for managing Teams-certified devices such as Teams Rooms and Teams phones?

  1. Teams Administrator
  2. Teams Communications Administrator
  3. Teams Devices Administrator Correct answer.
  4. Teams Communications Support Engineer

Explanation

The Teams Devices Administrator role can manage devices in the Teams admin center, including configuration profiles, health status, and updates, without granting broader tenant administration rights.

Question 5Configure and manage a Teams environment

What does a Teams naming policy do when users create teams or Microsoft 365 groups?

  1. Approves team creation requests before the team is created for the requester.
  2. Enforces a prefix or suffix and blocks specified words. Correct answer.
  3. Renames existing teams automatically so that they match the required format.
  4. Limits team creation to members of a specified security group in Microsoft Entra ID.

Explanation

A naming policy applies a required prefix or suffix to new team and group names and rejects names that contain blocked words. It is enforced at creation time and does not retroactively rename existing teams.

Question 6Configure and manage a Teams environment

Which scenario requires guest access to be enabled in Teams?

  1. An external user chats one-to-one with an internal user in Teams.
  2. An anonymous participant joins a scheduled Teams meeting.
  3. An external user is added as a member of a private team. Correct answer.
  4. A user from another tenant joins a shared channel.

Explanation

Guest access controls whether people outside the organization can be given a guest account and added to teams, channels, and chats as members. External access, anonymous join, and shared channels each use different mechanisms.

Question 7Configure and manage a Teams environment

You want users to decide for themselves whether read receipts are sent in Teams chats. Which value should you use for the read receipts setting in the Teams messaging policy?

  1. On
  2. UserPreference Correct answer.
  3. Off
  4. Enabled

Explanation

The read receipts setting in a Teams messaging policy accepts On, Off, and UserPreference. UserPreference lets each user turn the feature on or off in their own client settings.

Question 8Configure and manage a Teams environment

Which cmdlet connects a Windows PowerShell session to Teams so that you can run Teams cmdlets?

  1. Connect-MicrosoftTeams Correct answer.
  2. Import-Module MicrosoftTeams
  3. Connect-CsOnline
  4. New-CsOnlineSession

Explanation

The MicrosoftTeams PowerShell module is connected with Connect-MicrosoftTeams, which prompts for credentials and establishes the session used by Teams cmdlets.

Question 9Configure and manage a Teams environment

You must assign the same Teams meeting policy to 20,000 individual users in a single operation. Which cmdlet should you use?

  1. Grant-CsTeamsMeetingPolicy
  2. New-CsGroupPolicyAssignment
  3. New-CsBatchPolicyAssignmentOperation Correct answer.
  4. Set-CsTeamsMeetingPolicy

Explanation

Batch policy assignment accepts a list of up to 50,000 user identities and applies one policy to all of them, returning an operation ID that you can track. Grant commands handle one user at a time.

Question 10Configure and manage a Teams environment

You must allow people who do not have an account to join meetings organized by any user in the organization. Where do you configure this?

  1. In the guest access settings for the organization.
  2. In the meeting settings for the organization in the Teams admin center. Correct answer.
  3. In the meeting policy assigned to each meeting organizer.
  4. In the external access settings for the organization.

Explanation

Anonymous join is controlled by organization-wide meeting settings, not by individual meeting policies, so a single change affects meetings organized by every user. Once allowed, the setting is applied to the meetings that users schedule.

Question 11Configure and manage a Teams environment

A third-party app is allowed in the org-wide default app permission policy, yet users in the Marketing team cannot see the app while other departments can. What should you check first?

  1. Whether the app has been uploaded as a custom app for the tenant.
  2. The Teams client version that is installed on the Marketing users' devices.
  3. The app permission policy that is assigned to the Marketing users. Correct answer.
  4. The app setup policy that is assigned to the Marketing users.

Explanation

A user-level or group-level app permission policy overrides the org-wide default, so a more restrictive policy assigned to the Marketing users can block the app for them only. App setup policies only control pinning and installation, not whether an app is permitted.

Question 12Configure and manage a Teams environment

You need to pin the Shifts app to the app bar for every member of a frontline worker group. What should you configure?

  1. An app setup policy Correct answer.
  2. A Teams messaging policy
  3. The Manage apps settings for the Shifts app
  4. An app permission policy

Explanation

App setup policies control which apps are pinned to the app bar and which apps are installed for users, and the policy can be assigned to a group. App permission policies only decide whether an app is allowed.

Question 13Configure and manage a Teams environment

Users must use Teams for meetings while continuing to use Skype for Business for chat and calling. Which coexistence mode should you assign?

  1. Islands
  2. Teams only
  3. Skype for Business only
  4. Meetings first Correct answer.

Explanation

Meetings first keeps Skype for Business as the primary chat and calling client while enabling Teams for meetings and collaboration. It is a staged migration mode, not a permanent target state.

Question 14Configure and manage a Teams environment

Which feature automatically deletes teams that have had no activity for a configured period unless an owner renews them?

  1. A Teams naming policy applied at team creation time
  2. A Microsoft 365 group expiration policy Correct answer.
  3. A sensitivity label applied to the team's group
  4. A retention policy applied to the team's Microsoft 365 group

Explanation

A Microsoft 365 group expiration policy deletes groups, and therefore teams, after a defined inactivity period, and owners receive renewal notices before deletion. It is configured in the Microsoft Entra admin center.

Question 15Configure and manage a Teams environment

Team membership must update automatically whenever a user's department attribute changes. What should you do?

  1. Base the team on a security group that has a dynamic membership rule. Correct answer.
  2. Assign a Teams policy to the department's users by using group assignment.
  3. Enable dynamic membership on the team in the Teams admin center.
  4. Create an org-wide team and add all department users as members.

Explanation

A team created from a Microsoft Entra security group with a dynamic membership rule inherits the group's membership, so users are added and removed automatically as their attributes change. Team membership cannot be made dynamic directly in Teams.

Question 16Configure and manage a Teams environment

You need to allow only members of a specific security group to create teams, and block everyone else. What should you configure?

  1. The Microsoft 365 group settings in the Microsoft Entra admin center. Correct answer.
  2. A Teams app permission policy for team creation.
  3. A Teams meeting policy for the security group.
  4. The Teams settings for the organization in the Teams admin center.

Explanation

Team creation is controlled by the Microsoft 365 group setting that allows users to create groups. Set that to No for everyone and then permit creation for a chosen security group.

Question 17Configure and manage a Teams environment

Which statement correctly distinguishes organization-wide Teams settings from Teams policies?

  1. Policies override organization-wide settings for every user in the tenant by default.
  2. Organization-wide settings can be scoped to security groups, while policies apply to everyone in the tenant.
  3. Organization-wide settings apply to everyone; policies can be assigned to specific users. Correct answer.
  4. Both are configured only by using the Teams PowerShell module and not the admin center.

Explanation

Settings under the organization-wide section of the Teams admin center apply uniformly to all users and cannot be scoped. Policies are assignable to individual users or groups, which is how you vary behavior between departments.

Question 18Configure and manage a Teams environment

External access is set to allow only specific domains, and fabrikam.com is on that list. A Teams user at northwind.com tries to chat with a Contoso user. What happens?

  1. The chat is blocked only if northwind.com is also on a blocked list.
  2. The chat is blocked because northwind.com is not on the allowed list. Correct answer.
  3. The chat is allowed because all domains are allowed by default.
  4. The chat is allowed if the northwind.com user has a guest account.

Explanation

When the allow-list option is selected, only domains on the allowed list can federate with your users, and all other domains are implicitly blocked. A blocked list is used only with the allow-all-domains option.

Question 19Configure and manage a Teams environment

You must apply a predefined collection of Teams policies for frontline workers to a set of users with a single assignment. What should you use?

  1. A team template
  2. A policy package Correct answer.
  3. A sensitivity label
  4. An app setup policy

Explanation

A policy package is a predefined set of policies for a scenario such as frontline workers, education, or healthcare, and it can be assigned to users in one step. Custom packages can also be built and assigned.

Question 20Configure and manage a Teams environment

Users must be able to attach files from Google Drive to Teams channels. Where do you enable this?

  1. In the files settings of each individual team.
  2. In the messaging policy that is assigned to the affected users.
  3. In the meeting policy that is assigned to the affected users.
  4. In the Teams settings for the organization under Files. Correct answer.

Explanation

Cloud storage providers such as Google Drive, Box, and Dropbox are enabled or disabled in the Files section of the organization-wide Teams settings. These settings apply to all users in the tenant.

Question 21Configure and manage a Teams environment

A user has a direct assignment of PolicyA and is also a member of a security group that is assigned PolicyB. Which meeting policy applies?

  1. PolicyB, because the group with the highest rank always wins.
  2. PolicyA, because a direct assignment takes precedence over a group assignment. Correct answer.
  3. PolicyB, because group assignments are evaluated after direct assignments are applied.
  4. Neither policy; the global policy applies until the conflict is resolved.

Explanation

Teams evaluates direct user assignments before group assignments, so an explicit assignment always wins over a policy inherited through group membership. Group ranks are used only to resolve conflicts between multiple group assignments.

Question 22Configure and manage a Teams environment

What must be in place before a sensitivity label can be applied to a team?

  1. All members of the team must be in Teams Only upgrade mode.
  2. The label must apply to groups and sites and be published to the users. Correct answer.
  3. The team must be created from a custom team template in the admin center.
  4. Every user in the tenant must be assigned a Microsoft 365 E5 license.

Explanation

A label is available to teams only when its scope includes groups and sites and it has been published to the users through a label policy. The tenant also needs the appropriate Microsoft Entra ID licensing for group-level labels.

Question 23Configure and manage a Teams environment

A newly licensed user has never been assigned any Teams policy. Which meeting policy governs that user's meetings?

  1. The meeting policy assigned to the user's department group.
  2. The most recently created custom meeting policy.
  3. No meeting policy applies until one is explicitly assigned.
  4. The global (org-wide default) meeting policy. Correct answer.

Explanation

Every user is covered by the global policy in each policy type, and an assignment only overrides it for that user. A user with no direct or group assignment therefore receives the global settings.

Question 24Configure and manage a Teams environment

The organization-wide coexistence mode is Teams Only, but a small pilot group must keep using Skype for Business alongside Teams. What should you do?

  1. Remove the Teams license from the pilot users for the duration of the pilot.
  2. Assign a per-user upgrade policy with the Islands coexistence mode to the pilot users. Correct answer.
  3. Change the organization-wide coexistence mode to Islands for the duration of the pilot.
  4. Create a new meeting policy that enables Skype for Business integration for the pilot users.

Explanation

A per-user Teams upgrade policy overrides the organization-wide coexistence mode, which lets you scope a different mode to a pilot group. Changing the tenant-wide mode would affect every user in the organization.

Question 25Configure and manage a Teams environment

You need to remove a per-user Teams meeting policy assignment so that the user receives the org-wide default again. Which command should you run?

  1. Remove-CsTeamsMeetingPolicy -Identity <user>
  2. Set-CsTeamsMeetingPolicy -Identity <user> -PolicyName $Null
  3. Grant-CsTeamsMeetingPolicy -Identity <user> -PolicyName $Null Correct answer.
  4. Set-CsTeamsMeetingPolicy -Identity Global -PolicyName $Null

Explanation

Granting a policy with a PolicyName of $Null removes the user's assignment, and the user then inherits the global policy. The command must be the Grant cmdlet because it manages assignments rather than policy definitions.

Question 26Configure and manage a Teams environment

A meeting policy must prevent attendees other than the organizer and co-organizers from sharing content during meetings. Which value should you select for the Who can present setting?

  1. Only organizers and co-organizers Correct answer.
  2. People in my organization and guests
  3. People in my organization
  4. Everyone

Explanation

The Who can present setting is part of the Teams meeting policy and accepts values that scope the presenter role, such as Everyone, People in my organization, and Only organizers and co-organizers. Choosing Only organizers and co-organizers limits presenting to the organizer and to participants the organizer explicitly promotes.

Question 27Configure and manage a Teams environment

You are planning a Teams rollout to several branch offices and must estimate the network bandwidth each site will require. Which tool should you use?

  1. Network Planner in the Teams admin center Correct answer.
  2. Call Quality Dashboard
  3. Microsoft 365 network connectivity test
  4. Teams usage report

Explanation

Network Planner lets you build a representation of your sites, network links, and user personas so that Teams can calculate the expected bandwidth per location before deployment. It is a planning tool, not a monitoring or troubleshooting tool.

Question 28Configure and manage a Teams environment

Which UDP port range must be open on the firewall for Teams audio, video, and screen sharing media traffic?

  1. 3478 to 3481 Correct answer.
  2. 50000 to 59999
  3. 443 to 445
  4. 1024 to 2047

Explanation

Teams media flows over UDP 3478 through 3481, with TCP 443 used as a fallback when UDP is unavailable. This port range should be allowed outbound to the Microsoft 365 endpoints.

Question 29Configure and manage a Teams environment

Users must be allowed to forward their incoming calls and to have a second number ring at the same time. Which policy type contains these settings?

  1. Calling policy Correct answer.
  2. Meeting policy
  3. Voice routing policy
  4. Messaging policy

Explanation

Call forwarding and simultaneous ringing are governed by the Teams calling policy, which also controls related behaviours such as voicemail, delegation, and music on hold. Voice routing policies only select PSTN usages and routes.

Question 30Configure and manage a Teams environment

A user is a member of two security groups. Group A is assigned MeetingPolicyA with a group policy assignment rank of 1, and Group B is assigned MeetingPolicyB with a rank of 5. The user has no direct policy assignment. Which policy applies to the user?

  1. The policy assigned to the group that contains the most members
  2. Neither policy; the org-wide default applies because of the conflict
  3. MeetingPolicyA, because the lower rank value takes precedence Correct answer.
  4. MeetingPolicyB, because the higher rank value takes precedence

Explanation

When a user inherits policies from multiple group assignments, the assignment with the lowest rank number wins, with rank 1 having the highest precedence. A direct assignment would outrank any group assignment, but this user has none.

Question 31Configure and manage a Teams environment

Which object associates a dialed number pattern with the PSTN usage record that lists the session border controllers able to handle those calls?

  1. Auto attendant
  2. Dial plan
  3. Voice route Correct answer.
  4. Calling policy

Explanation

A voice route pairs a number pattern with one or more PSTN usage records, and each usage record points to the online PSTN gateways (SBCs) for that path. Users reach those routes through the PSTN usages listed in their voice routing policy.

Question 32Configure and manage a Teams environment

You must configure an auto attendant that answers calls to a phone number. What must be associated with that phone number?

  1. A shared mailbox that has an E5 license
  2. An app registration in Microsoft Entra ID
  3. A distribution group that has a calling plan
  4. A resource account that has a Teams Phone Resource Account license Correct answer.

Explanation

Auto attendants and call queues are hosted in the cloud and are tied to a resource account, which needs the free Microsoft Teams Phone Resource Account license plus an assigned service number. The resource account acts as the identity that answers and routes the calls.

Question 33Configure and manage a Teams environment

You must ensure all users run the new Microsoft Teams client and cannot switch back to the classic client. Which policy should you configure?

  1. Meeting policy
  2. Messaging policy
  3. App permission policy
  4. Teams update policy Correct answer.

Explanation

The Teams update policy includes the setting that determines which Teams client version users run, including the option to require the new client. It is separate from messaging, meeting, and app policies, which do not control the client version.

Question 34Configure and manage a Teams environment

Which DSCP value should you assign to Teams audio traffic in your quality of service configuration?

  1. 34
  2. 18
  3. 46 Correct answer.
  4. 56

Explanation

Teams marks audio with DSCP 46 (Expedited Forwarding), video with 34, and screen sharing with 18. Matching these values in your network QoS policies ensures audio receives priority treatment.

Question 35Configure and manage a Teams environment

Which DNS record must exist for each SIP domain used with Direct Routing so that Teams can locate the session border controller?

  1. A TXT record containing the SBC fully qualified domain name
  2. An A record named sip.<domain>
  3. A CNAME record named _sip._tls.<domain>
  4. An SRV record named _sipfederationtls._tcp.<domain> Correct answer.

Explanation

For each SIP domain configured for Direct Routing, you publish an SRV record named _sipfederationtls._tcp.<domain> that points to the SBC FQDN on port 5061. The SBC certificate must also include that SIP domain name.

Question 36Configure and manage a Teams environment

Which policy type contains the entry and exit announcements and PIN length settings for dial-in conferencing?

  1. Meeting policy
  2. Calling policy
  3. Voice routing policy
  4. Conferencing policy Correct answer.

Explanation

The Teams conferencing policy holds dial-in conferencing behaviour, including entry and exit announcements and PIN length, and it is also where you control whether participants may dial in. Meeting policies govern the in-meeting experience rather than the dial-in bridge.

Question 37Configure and manage a Teams environment

Where is a recording of a non-channel Teams meeting stored by default?

  1. In the OneDrive for Business of the person who started the recording Correct answer.
  2. In the SharePoint site that backs the organizer's OneDrive
  3. In the Files tab of the team channel
  4. In the Exchange Online mailbox of the meeting organizer

Explanation

Recordings of meetings that are not held in a channel are saved to the OneDrive for Business of the user who started the recording. Channel meeting recordings are saved to the channel's SharePoint site instead.

Question 38Configure and manage a Teams environment

Users must collaborate in shared channels with members of a partner organization that also uses Teams. Which configuration makes this possible?

  1. Anonymous meeting join enabled in the meeting policy
  2. An external access allow list that contains only the partner domain
  3. Guest accounts created in your directory for each partner user
  4. Cross-tenant access settings that enable B2B direct connect Correct answer.

Explanation

Shared channels rely on B2B direct connect, which is controlled by cross-tenant access settings in Microsoft Entra ID on both sides of the relationship. Guest accounts are used for standard external collaboration in teams, not for shared channels.

Question 39Configure and manage a Teams environment

You must delegate administration of calling and meeting features while ensuring the administrator cannot create or manage teams. Which role should you assign?

  1. Teams Administrator
  2. Teams Device Administrator
  3. Teams Communications Administrator Correct answer.
  4. Global Administrator

Explanation

The Teams Communications Administrator role focuses on calling, meetings, and voice configuration and does not grant team creation or lifecycle management. The Teams Administrator role is broader and does include team management.

Question 40Configure and manage a Teams environment

Which cmdlet creates a network subnet for use with location-based routing and dynamic emergency calling?

  1. New-CsTenantNetworkSubnet Correct answer.
  2. New-CsTenantNetworkSite
  3. New-CsOnlineVoiceRoute
  4. New-CsTenantNetworkRegion

Explanation

Network subnets are created with New-CsTenantNetworkSubnet and are associated with a network site, which in turn belongs to a region. Subnets are how Teams maps a client's IP address to a physical location.

Question 41Configure and manage a Teams environment

What is the maximum number of members supported by an org-wide team?

  1. 5,000
  2. 2,500
  3. 10,000 Correct answer.
  4. 25,000

Explanation

An org-wide team automatically includes every user in the tenant and supports a maximum of 10,000 members. Teams larger than that limit must be maintained through other membership methods.

Question 42Configure and manage a Teams environment

Users must be able to install an internally developed Teams app that is not published to the Teams store. Which org-wide app setting must be turned on?

  1. Guest access
  2. Custom apps Correct answer.
  3. Side-loading by end users
  4. Third-party apps

Explanation

The org-wide app settings in the Teams admin center include a Custom apps toggle that permits users to interact with apps built or uploaded for your organization. App permission policies then control which individual users may use them.

Question 43Configure and manage a Teams environment

Which object must be assigned to a user to determine the PSTN usage records that are evaluated when the user places a call?

  1. Calling policy
  2. Voice routing policy Correct answer.
  3. PSTN gateway
  4. Dial plan

Explanation

A voice routing policy contains one or more PSTN usage records and is assigned to users; the usages in turn select the voice routes and SBCs used for outbound calls. Dial plans normalize numbers, and calling policies control features such as forwarding.

Question 44Configure and manage a Teams environment

Which cmdlet creates a call queue?

  1. New-CsOnlineApplicationInstance
  2. New-CsAutoAttendant
  3. New-CsCallQueue Correct answer.
  4. New-CsTeamsCallingPolicy

Explanation

New-CsCallQueue provisions a cloud call queue with its routing method, agents, and timeout settings. A resource account is then linked to the queue to provide the phone number.

Question 45Configure and manage a Teams environment

Which device maintains PSTN calling for a branch site when the connection to Microsoft 365 is lost?

  1. Session Border Controller
  2. Teams Rooms on Windows
  3. ExpressRoute gateway
  4. Survivable Branch Appliance Correct answer.

Explanation

A Survivable Branch Appliance registers with the SBC and keeps local PSTN calling working if the branch loses connectivity to Microsoft 365. A standard SBC alone does not provide this local failover capability.

Question 46Configure and manage a Teams environment

Which policy type contains the setting that controls whether a user can delete chat messages that were already sent?

  1. Messaging policy Correct answer.
  2. Teams policy
  3. Meeting policy
  4. App permission policy

Explanation

Message deletion and editing controls live in the Teams messaging policy. Meeting policies cover meetings, app permission policies cover apps, and Teams policies cover team-level behaviour such as channel creation.

Question 47Configure and manage a Teams environment

Which license must be assigned to the resource account used by a Teams Rooms on Windows device?

  1. Microsoft 365 E5
  2. Microsoft Teams Essentials
  3. Teams Phone Standard
  4. Microsoft Teams Rooms Pro Correct answer.

Explanation

A Teams Rooms resource account requires a Microsoft Teams Rooms license, either Standard or Pro, which includes the Teams Phone capability needed for the room. A general user license such as E5 is not the correct licensing for a room account.

Question 48Configure and manage a Teams environment

You must prevent users from signing in to a shared Teams IP phone with personal accounts and require a common area phone sign-in. What should you configure?

  1. A meeting policy that disables IP video
  2. An app setup policy that removes the Calendar app
  3. A Teams IP phone policy that sets the sign-in mode to common area phone Correct answer.
  4. A calling policy that disables call forwarding

Explanation

A Teams IP phone policy controls the sign-in mode of certified phones, including the option to require common area phone sign-in rather than personal user sign-in. The policy is assigned to the phone accounts that use the shared devices.

Question 49Configure and manage a Teams environment

You must assign a PSTN phone number from a Microsoft calling plan to a user. Which requirement must be met?

  1. The number must be normalized by a dial plan rule before it can be assigned
  2. The user must be homed online in Skype for Business Server
  3. The user must be assigned a Microsoft 365 E5 license
  4. The user's usage location must be in a country or region where the calling plan is available Correct answer.

Explanation

Calling plan numbers can only be acquired and assigned for countries or regions where the plan is offered, and the user's usage location drives what number types are available. Dial plan normalization applies to dialed numbers at call time, not to number assignment.

Question 50Configure and manage a Teams environment

Which feature lets you standardize the channels, apps, and settings that are created when a user builds a new team?

  1. Teams policies
  2. Sensitivity labels
  3. App setup policies
  4. Team templates Correct answer.

Explanation

Team templates define a reusable structure of channels, apps, and settings that is applied whenever a team is created from the template. Sensitivity labels apply compliance classifications, and the other policy types control apps or team capabilities.