CHAM case studies
CHAM · Put your knowledge to work in context.
The Certified Healthcare Access Manager (CHAM) is a certification offered by the National Association of Healthcare Access Management (NAHAM) for management-level professionals in patient access. According to NAHAM, the credential recognizes experienced leaders who have the knowledge, skills, and commitment to manage Patient Access departments and teams at the highest standards. The CHAM case studies are 5 cases and about 4,674 words.
1Duplicate Records and Post-Service Registration at a Two-Campus Hospital
Riverside Community Hospital is a 412-bed nonprofit operating two campuses under one tax ID. Access services are decentralized: emergency registration, six outpatient imaging sites, a surgery desk, and a central scheduling call center that opened 14 months ago.
913 words, about 5 min2Authorization Denials in a Hospital-Based Infusion Center
Lakeview Medical Center is a 318-bed hospital operating a 12-chair infusion center and a hospital-based oncology clinic. Payer mix is 38% Medicare Advantage, 34% commercial, 22% traditional Medicare, and 6% Medicaid or self-pay.
908 words, about 5 min3Financial Assistance and Collection Practices at a Critical Access Hospital
Prairie Ridge Health is a 25-bed critical access hospital that is a nonprofit hospital organization under IRC 501(r). Its financial assistance policy provides a full discount for households at or below 200% of the federal poverty guidelines and a 50% sliding discount from 201% to 400%.
934 words, about 5 min4Post-Merger Standardization of Patient Access Across Two Campuses
Northline Health merged with a suburban hospital 10 months ago. Patient access at the 480-bed flagship campus is decentralized, runs 8-hour shifts, and embeds schedulers in clinics with no standard script.
991 words, about 5 min5Medicaid Redetermination and Coverage Churn in Outpatient Access
Granite State Hospital is a 250-bed facility whose patient population is 28% Medicaid. When the state resumed Medicaid redeterminations, 31% of the hospital's Medicaid patients were disenrolled within six months.
928 words, about 5 min