NBE Arts flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

General Price List requirement

Under the FTC Funeral Rule, a funeral provider must offer a printed General Price List to anyone who inquires in person about arrangements or prices, and must give it to that person to keep.

Break-even point formula

Fixed costs divided by the difference between unit selling price and variable cost per unit. The result is the number of units that must be sold before any profit is earned.

Formaldehyde exposure limits

OSHA sets a permissible exposure limit of 0.75 ppm averaged over eight hours and a short-term limit of 2 ppm over fifteen minutes in embalming room air.

Marketing mix four Ps

Product, price, place, and promotion: the four controllable elements a funeral firm blends to serve and reach a chosen target market.

Markup versus margin

Markup is gross profit divided by cost, while margin is gross profit divided by selling price. For the same sale, margin is always the smaller percentage.

Casket price list rule

The Funeral Rule requires a separate written casket price list be shown to consumers before they are shown caskets or asked to discuss casket selection.

Right of disposition

State statutes establish an order of priority, usually spouse, then adult children, then parents, identifying who has authority to control final disposition of the remains.

Uniform Anatomical Gift Act

A model state law governing organ and tissue donation that permits gifts made by a competent donor before death or by authorized survivors after death.

Elements of negligence

Four elements a plaintiff must prove: that the defendant owed a duty of care, breached that duty, caused the harm, and produced actual damages.

Informed consent

A client's voluntary agreement after disclosure of material facts, alternatives, and consequences, so the decision reflects the client's own values and circumstances.

Conflict of interest

A circumstance in which a professional's personal or financial interest could improperly influence judgment; it must be disclosed to the client or avoided altogether.

Beneficence and nonmaleficence

Two ethical principles requiring the professional to act for the client's good and to avoid causing harm; both underlie everyday funeral service decisions.

Kubler-Ross five stages

Denial, anger, bargaining, depression, and acceptance, proposed as common reactions to dying and loss rather than a fixed sequence every person follows.

Active listening

A counseling skill in which the listener gives full attention, reflects both content and feeling, and verifies understanding instead of planning a reply.

Maslow hierarchy of needs

A model ordering human needs from physiological and safety through belonging and esteem to self-actualization, with lower needs generally demanding attention first.

Functions of a funeral rite

Disposal of the body, provision of social support, transition of the deceased person's roles, and reaffirmation of the beliefs and values shared by the community.

Status and role

Status is a social position a person occupies; role is the set of behaviors expected of that status, which survivors must reassign after a death.

Ethnocentrism

Judging another culture's death customs by the standards of one's own culture, which blocks culturally competent service to diverse families.

Worden tasks of mourning

Accept the reality of the loss, work through the pain of grief, adjust to an environment without the deceased, and relocate the relationship emotionally.

Disenfranchised grief

Grief arising from a loss that is not openly acknowledged or socially supported, such as a secret relationship, a pet, or a stigmatized cause of death.

Dual process model

Stroebe and Schut's model describing grieving as oscillation between loss-oriented coping, such as yearning and reminiscing, and restoration-oriented coping, such as attending to life changes.

Proxemics personal distance

The roughly eighteen-inch to four-foot zone used for conversation with acquaintances; placing a family within it during arrangements can increase comfort.

Open-ended question

A question beginning with what, how, or tell me more that invites a full narrative response rather than a yes, no, or single fact.

Paraphrasing in counseling

Restating the speaker's message in the listener's own words to confirm accuracy and demonstrate that the bereaved person was genuinely heard.

Accounting equation

Assets equal liabilities plus owners' equity. Every recorded transaction must keep this identity in balance on the balance sheet.

Debit and credit rules

Debits increase assets and expenses; credits increase liabilities, equity, and revenue. Each transaction requires total debits to equal total credits.

Straight-line depreciation

Annual depreciation equals the asset's cost minus its estimated salvage value, divided by the number of years in its estimated useful life.

Simple interest formula

Interest equals principal multiplied by the annual rate multiplied by time in years, written I = P x R x T, with maturity value equal to principal plus interest.

Percentage base rate

Part equals base multiplied by rate, where the base is the whole amount and the rate is expressed as a decimal before multiplying.

Pro rata distribution

Allocating a total amount in proportion to each party's share: the individual portion divided by the total portions, multiplied by the amount available.

Absolute cell reference

A spreadsheet reference such as $A$1 with dollar signs fixing both column and row, so the reference does not shift when the formula is copied.

Phishing

A fraudulent email or message impersonating a trusted party to trick the recipient into revealing passwords, account numbers, or other sensitive personal data.