NBE Arts study plan

Map the operational workflow of a funeral home from first call through final disposition, labeling each step with the management function it belongs to

Compute unit cost and gross margin for three service packages using a mock price list and expense sheet

Build a staffing and scheduling model for a firm handling a stated case volume per week

Write out the recordkeeping and regulatory-reporting obligations that attach to each stage of a case

Summarize the federal disclosure and pricing rules that govern funeral providers, item by item, in your own words

Distinguish the legal authority of federal, state, and local regulation over funeral practice

Outline the licensing, continuing-education, and premises requirements typical of state funeral practice acts

Analyze ten short scenarios and identify which party holds legal liability in each

Draft a pre-need contract review checklist from a consumer-protection standpoint

Compare the rights and responsibilities of the next-of-kin, the deceased's written instructions, and the estate representative when they conflict

Diagram the sequence of a grief-counseling interaction from initial contact through follow-up, naming the technique used at each stage

Differentiate normal, anticipatory, complicated, and disenfranchised grief using case vignettes

Prepare a referral protocol for situations beyond the funeral director's scope, including risk indicators that require immediate escalation

Adapt your arrangement-conference language for three different client dispositions: angry, avoidant, and decision-paralyzed

Evaluate a merchandise display and selection-room layout against consumer-comfort and disclosure standards

Critique three sample advertisements for accuracy, dignity, and regulatory compliance

Apply the psychology of choice overload to design a merchandise presentation that reduces client stress

Trace how American funeral customs have shifted across three historical periods and name the social force behind each shift

Explain the social function of the funeral ritual to a hypothetical grieving family in plain language

Resolve six ethics scenarios by naming the competing obligations, the controlling principle, and the chosen action

Draft a personal code of conduct addressing gifts, referral fees, and conflicts of interest

Post a mock firm's transactions to a general journal, close the period, and produce an income statement and balance sheet

Solve twenty business-math problems covering mark-up, discount, payroll, and interest without a calculator error

Build a spreadsheet that calculates a client's itemized statement and flags pricing-rule violations

Practice active listening and paraphrasing on five scripted family complaints and record your response for playback

Re-test the three heaviest domains under timed conditions and rank your weakest sub-areas

Re-derive from memory the pricing-disclosure rules, the case-management workflow, and the grief-type distinctions

Re-teach your three weakest sub-areas aloud in five minutes each without notes

Correct every missed item from weeks 1 through 4 and log the underlying concept, not just the answer

Complete two full-length timed practice exams under test-day conditions and record per-domain scores

Review only the items missed in the final two practice exams and close each gap with a written correction

Recite your condensed one-page summary for each of the eight domains from memory

Rehearse logistics: appointment timing, identification, and allowed materials