NCAA Cabin Crew Member Exam study materials
NCAA Cabin Crew Member Exam study resources

Rejected take-off, no word from the flight deck

NCAA Cabin Crew Member Exam · Put your knowledge to work in context.

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Rejected take-off, no word from the flight deck

A Boeing 737-800 with 168 passengers and 6 cabin crew begins its take-off roll at Lagos on a 1 h 20 min domestic flight. At about 100 knots there is a loud bang and heavy vibration from the left engine; the captain rejects the take-off and the aircraft stops on the runway. No PA or chime comes from the flight deck. After 2 minutes there is still no communication. The aft cabin has a haze of acrid smoke, the burning smell is strong, and a passenger at 26A says he can see flames coming from the left engine. The left engine is still running. You are at the aft right door, slide armed. The senior cabin crew member is forward; two other crew are aft. Passengers are standing and opening overhead bins.

1. Describe what you do in the first 60–90 seconds and why you are not yet opening the door.

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Take control of your own door area first - you cannot run the whole cabin from the back.

  • Loud, repeated commands: "Remain seated! Crew at stations!" Push people back from the galley, close the overhead bins that are open, get bags off the aisle.
  • Run your silent review: door correct and slide armed, assist space clear, your command ready, your exit path, and look out of the window - fire, debris, ground vehicles, terrain, anything on your side.
  • Assess the cabin: where is the smoke coming from, is it increasing, can you see flame from where you stand, is anyone injured.
  • Try the interphone to the flight deck. Silence is your biggest information gap; if you get through, ask the direct question: "Do you require evacuation?" If you cannot get through, get a message to the senior cabin crew member forward - she is the link between the flight deck and the cabin.

Why the door stays shut for now. Opening an armed door is an irreversible act: the slide deploys, the evacuation has started, and there is no calling it back. With a live engine on the left, the side you choose matters, and a premature evacuation into a running engine or a fuel spill kills people. The aircraft has stopped, the smoke is a haze rather than a wall, and the flight deck may be seconds from commanding. You prepare to the highest state of readiness and you hold.

Also in that first minute: brief the two aft crew - one to the overwing area, one to control the aisle and identify able-bodied passengers at your exit.

2. What conditions would justify you opening your door and starting an evacuation without a command, and what would make you hold even then?

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The baseline rule is that only the commander orders an evacuation. The exception the industry accepts is imminent danger combined with communication failure - no crew member stands at a door while people burn.

Open (or initiate) when these are cumulative:

  • repeated attempts to reach the flight deck have failed;
  • there is fire in the cabin, or smoke that is visibly thickening and being breathed by passengers;
  • the aircraft has come to a stop and nothing indicates an evacuation is imminent;
  • passengers are beginning to force exits or are panicking in a way that will injure people.

Hold even then, if:

  • the commander has announced "remain seated" or "no evacuation" and there is no immediate threat;
  • your window shows fire, a turning engine on your side, debris or terrain that would put passengers into a worse hazard;
  • the slide cannot deploy onto safe, level ground;
  • the smoke is being controlled and the forward crew are setting up an evacuation - then you wait for the command and open together, so you do not create a stampede toward one door and a cross-cabin flow past the fire.

On these facts - visible engine fire, smoke in a closed cabin, two minutes of total silence - the threshold is very close. The right sequence is: senior crew member attempts to confirm with the flight deck; if confirmation fails and the smoke is increasing, initiating evacuation from the exits away from the fire is defensible. Write down what you saw, when, and why you acted - you will be asked.

3. You evacuate. What are the critical restraints given the running engine and the smoke, and what are your duties once everyone is out?

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Exit selection

  • The left engine is running and on fire: deny the left side. The left forward door and the overwing exits open into that hazard. Use the right-hand doors; the aft exits are your primary route.
  • If an overwing exit must be used, only if the fire is forward of the wing and passengers can move aft and upwind.

Door control

  • Command: "Come this way! Leave everything! Jump and move away!" Stand in the assist space, one hand on the door and one on the frame, feet braced.
  • One passenger at a time, no luggage, no returns for bags; high heels off if there is time.
  • Watch the slide. If it fails or is blown, redirect to the other usable exit - know which one before you open.
  • Use able-bodied passengers at the bottom of the slide to keep people moving.
  • Smoke: keep low, breathe through clothing if necessary, and re-route away from the smoke rather than through it.

After the last person is out

  • Move everyone at least 100 metres upwind and clear of the aircraft; keep them together and away from the fuel, the engine and the slides.
  • Headcount against the manifest at your exit and report the number to the senior cabin crew and the emergency services.
  • Start triage at a point away from the aircraft: walking wounded, serious, obviously deceased - and tell the fire officer which.
  • Brief the emergency services on hazards: engine, fuel, dangerous goods, anyone still aboard.
  • No smoking, no photographs, no statements to media. Then complete a factual report: times, commands given, which exits were opened and why.