NCAA Cabin Crew Member Exam cheat sheet

Evacuation certification requires full evacuation using half the available exits within 90 seconds.

Before takeoff and landing, crew complete a 30-second silent review of brace position, exits, commands and equipment.

In decompression, crew don oxygen masks first, secure themselves, then assist passengers; life vests are not inflated until outside the aircraft.

Portable extinguisher use follows PASS: Pull pin, Aim at base, Squeeze handle, Sweep side to side.

Water is suitable for Class A fires; electrical and fuel fires require halon, CO2 or dry chemical, never water.

Impact command is 'Brace, brace, heads down, stay down'; evacuation command is 'Evacuate, evacuate, leave everything'.

Before opening an exit, crew assess outside conditions, smoke, fire, water and debris, and redirect to a usable exit.

Cabin secure check includes seat belts, tray tables, armrests, baggage stowage, galley lock and unobstructed exits.

CRM skills include situational awareness, communication, assertiveness, workload management and team coordination.

Primary survey follows DRABC: Danger, Response, Airway, Breathing, Circulation.

Adult CPR uses 30 compressions to 2 breaths at 100-120 per minute, depth 5-6 cm; an AED should be applied as soon as available.

Adult choking: 5 back blows then 5 abdominal thrusts; infant choking: 5 back blows then 5 chest thrusts.

Shock management: lie casualty flat, raise legs if no fracture, keep warm, loosen tight clothing and give nothing by mouth.

Burns: cool with running water about 20 minutes, remove jewellery, do not burst blisters, cover with sterile non-adherent dressing.

Stroke screen uses FAST: Face droop, Arm weakness, Speech difficulty, Time to call emergency help.

Conscious diabetic casualty may be given sugar; unconscious casualty receives nothing by mouth and is placed in recovery position.

Medical emergency sequence: assess, oxygen and first aid, request ground medical advice, inform captain, document and monitor.

Normal cabin altitude is about 6,000-8,000 ft; passenger oxygen masks deploy automatically at about 14,000 ft cabin altitude.

Slides are armed before departure and disarmed before door opening; opposite crew cross-check confirms door status.

Exits include floor-level Type I and overwing Type III; exit rows require able-bodied, briefed passengers.

PBE supplies oxygen and eye protection for crew fighting fire or smoke; it is time-limited and must be pre-flighted.

Emergency floor path lighting guides passengers to exits in dark or smoke; crew check it during pre-flight.

Galley safety includes securing carts, switching off appliances, keeping water away from electrical panels and knowing breaker locations.

Life vests are stowed under seats or in crew rest; infant vests are separate and must be demonstrated.

Crew interphone and PA systems are used for emergency announcements; emergency lighting has independent power.

Boarding checks include seat verification, baggage stowage, exit row suitability and briefing of passengers needing assistance.

Unruly passenger sequence: calm engagement, clear warning, report to captain, restraint only as last resort, document.

Alcohol service must be refused when intoxication is evident; continue monitoring and inform senior crew.

Passengers with reduced mobility should pre-board, receive an aisle chair and be briefed on exits with dignity.

Exit row passengers must be willing and able to operate the exit and must not be responsible for infants or need assistance.

De-escalation uses active listening, empathy, clear options and avoidance of confrontation or jargon.

All incidents, refusal of carriage and restraint use are recorded and handed over to ground staff.

Montreal Convention 1999 governs airline liability for death or injury, baggage damage or delay, and flight delay in international carriage.

Baggage damage complaints should be written within 7 days; delay complaints within 21 days of receipt.

Denied boarding: seek volunteers first, then provide compensation, refreshments and accommodation according to NCAA consumer rules.

Long delays require information, refreshments and, where overnight, accommodation and rebooking.

Assistance for passengers with disabilities is provided without extra charge and without discrimination.

Refunds and changes follow the fare contract; taxes and charges must be disclosed clearly.

Complaints should be acknowledged, recorded, escalated and resolved within airline and NCAA timelines.

Safety duties override service convenience; alcohol and baggage rules are enforced consistently.

Chicago Convention 1944 affirms state sovereignty over airspace and establishes ICAO and its annexes.

Freedoms of air include overfly, technical stop, discharge traffic, pick up traffic and fifth-freedom carriage.

Tokyo Convention 1963 addresses offences on board and gives the commander authority to restrain offenders.

Hague Convention 1970 addresses unlawful seizure; Montreal Convention 1971 addresses sabotage.

Aircraft documents include certificate of registration, certificate of airworthiness, crew licences and journey log.

Jurisdiction may rest with the state of registry, state of landing or state of takeoff depending on the event.

The pilot-in-command may refuse carriage, disembark or restrain a person threatening safety.

Nigeria's Civil Aviation Act 2006 establishes NCAA and its safety and consumer protection mandate.

NCAA regulates under the Civil Aviation Act 2006 and Nigerian Civil Aviation Regulations (NCARs).

Dangerous goods rules derive from ICAO Technical Instructions and IATA Dangerous Goods Regulations.

Spare lithium batteries and power banks travel in carry-on only with terminals protected against short circuit.

E-cigarettes may be carried in cabin baggage but must not be used or recharged on board.

Passengers must declare dangerous goods; undeclared or hidden dangerous goods are reported to the captain.

Dry ice is limited to 2.5 kg per passenger in carry-on with airline approval and ventilation.

Explosives, compressed gases, radioactive material and corrosives are forbidden in passenger baggage.

Cabin crew complete occurrence reports for dangerous goods incidents and suspected violations.