NCAA Cabin Crew Member Exam key terms

A body posture taught to passengers and crew that reduces injury during a crash or forced landing, with the head braced forward or against the seat back, feet flat and arms positioned to absorb impact.

A quiet period before takeoff and landing in which each crew member mentally rehearses their emergency duties, exit location, evacuation commands and the equipment they would need if an accident occurred.

A rapid loss of cabin pressure that removes breathable air and forces crew to don oxygen immediately, secure the cabin and prepare for a possible emergency descent.

A smoke hood that covers the head and supplies oxygen or filtered air, allowing a crew member to fight a cabin fire or move through smoke-filled areas.

A planned emergency landing of an aircraft on water, after which crew evacuate passengers into life rafts or onto the wings using survival equipment carried on board.

An inflatable chute stored in a door or overwing exit that deploys automatically and lets occupants leave the aircraft quickly from sill height to the ground.

Training that develops teamwork, communication, leadership and situational awareness so that crew members use all available resources, including each other, to operate safely.

The three elements needed for a fire, namely fuel, oxygen and heat, which crew remove or interrupt when choosing and applying the correct extinguishing agent.

Sudden, violent turbulence in cloudless sky that cannot be seen on radar, which is why crew keep seat belts fastened whenever seated and secure the cabin early.

A sealed, separately stowed kit of drugs and equipment, more advanced than the first aid kit, that a crew member may use on the advice of a ground medical service.

A portable device that analyses the heart rhythm and delivers a controlled electric shock to restart a heart in cardiac arrest; crew attach the pads and follow its voice prompts.

Chest compressions, alternated with rescue breaths where trained, that keep blood and oxygen moving to the brain after the heart stops until a defibrillator or medical help arrives.

A shortage of oxygen reaching body tissues, causing confusion, poor judgement and eventually unconsciousness; it may be treated by giving oxygen and descending to a lower altitude.

A severe, rapidly worsening allergic reaction with swelling, breathing difficulty and falling blood pressure, treated with adrenaline from an auto-injector and urgent medical diversion.

A stable side-lying position for an unconscious person who is breathing, keeping the airway open and allowing fluids to drain so the tongue cannot block the throat.

Blockage of the airway by a foreign object, relieved by encouraging coughing, then back blows and abdominal thrusts, and by resuscitation if the person becomes unresponsive.

A round-the-clock medical consultancy reached by radio or satellite from the flight deck, giving crew advice on diagnosis, treatment and whether to divert for a sick passenger.

The internal telephone system linking crew stations, galleys and the flight deck, used for routine coordination and for emergency calls that sound with distinctive ring tones.

The panel above each seat containing the reading light, air vent, crew call button and, most importantly, the individual oxygen mask that drops in a decompression.

A touch screen at a crew station that shows cabin status such as door and slide condition, smoke warnings and lighting, and from which emergency systems can be controlled.

A procedure in which one crew member verifies that another has correctly armed or disarmed a door and its slide, confirming the result verbally and visually before the flight.

An approved document listing items that may be unserviceable while the aircraft still flies, with stated conditions, so crew know which cabin systems must be working.

A resettable switch that protects an electrical circuit by tripping when current is too high; crew must not reset one unless authorised by the flight crew.

A passenger who fails to obey instructions, behaves aggressively or interferes with crew duties, requiring de-escalation, restraint as a last resort and reporting to the captain.

A code in a passenger's booking, such as a special meal, wheelchair or unaccompanied minor, which crew check and deliver on board.

A passenger whose mobility or sensory ability is reduced and who needs help to board, move around the cabin or evacuate, including those who use their own wheelchair to the aircraft door.

The official record of who is on board, used for boarding checks, for customs and immigration, and critically for accounting for every person after an evacuation.

A person being removed from a country under legal authority and carried on the flight under escort, whom crew must seat and handle according to stated conditions.

An international treaty that sets airline liability for death, injury, delay and baggage damage, with compensation limits and a two-year deadline for bringing claims.

Refusal to carry a passenger on the booked flight, usually because it is overbooked, which triggers rebooking, refreshments and compensation under consumer protection rules.

A form completed at the airport when checked baggage is lost, delayed or damaged, which starts the tracing process and supports any later compensation claim.

A meal ordered in advance to meet religious, medical or dietary needs, identified by a standard code and delivered to the correct seat after the passenger's identity is confirmed.

The 1944 treaty that founded ICAO and set out the principles for international civil aviation, including that each state regulates its own carriers and crew.

A treaty giving the aircraft commander authority over offences and unruly acts on board, allowing restraint and delivery of the offender to authorities on landing.

The legal power and final responsibility of the captain for the aircraft, its crew, passengers and cargo, whose instructions must be obeyed while the aircraft is in flight.

The rules issued by the Nigerian Civil Aviation Authority, based on ICAO standards, that govern airline operations, crew licensing, training and safety in Nigeria.

Articles or substances that can endanger health, safety or property in flight, which may not be carried in the cabin unless permitted, correctly packed and declared.

A rechargeable or single-use battery that can overheat and catch fire; spare cells must stay in the cabin, be protected from short circuits and never travel in checked baggage.

Rules capping how long crew may be on duty and fly, with minimum rest between duties, to prevent fatigue that harms judgement and safety.

A document issued by the authority confirming that a crew member has completed approved training and is legally entitled to operate as cabin crew.