PSM-AI case studies
PSM-AI · Put your knowledge to work in context.
Professional Scrum Master – AI Essentials (commonly shortened to PSM-AI Essentials) is a Scrum.org certification that Scrum.org describes as one that "Validates your knowledge in applying Artificial Intelligence as a Professional Scrum Master." It sits alongside, rather than inside, the PSM I, II and III progression: the focus is the intersection of the Scrum Master accountability and AI - how a Scrum Master uses AI tools and techniques in their own work, how they help a Scrum Team use AI effectively, and how they help an organization adopt AI with Scrum. Scrum.org pairs the assessment with a free-style practice test, the Scrum Master AI Open, and with a one-day Professional Scrum Master – AI Essentials course in which, in Scrum.org's words, students "engage in discussions and exercises to explore practical uses of AI tools and techniques to help them as a Scrum Master and to learn how to enable their Scrum Teams and organization to effectively use AI." Material here is organized around five study areas: AI fundamentals and fluency; applying AI tools and techniques in the Scrum Master accountability; enabling Scrum Teams to use AI effectively; enabling the organization to adopt AI with Scrum; and risks, ethics and responsible use. The PSM-AI case studies are 5 cases and about 5,163 words.
1The acceptance criteria that stopped surviving refinement
A Scrum Team building a claims-intake tool adopted an AI assistant six weeks ago. It drafts user stories and acceptance criteria from the Product Owner's rough notes.
1,010 words, about 5 min2The retrospective summary that named a person three times
You are Scrum Master for a distributed team of nine. Retrospectives run sixty minutes and produce rich discussion.
1,051 words, about 5 min3Output doubled, Done did not move
Your team of six developers ships to production weekly. Over the last two sprints, merged pull requests are up about 50% while story points completed are flat and the number of Product Backlog items reaching 'Done' has not moved.
1,058 words, about 5 min4The 30% mandate and the 120-point forecast
The company has announced a programme to deliver a '30% engineering productivity gain from AI by Q3'. Your Scrum Team was an early pilot and now holds a licence for an assistant plus a mandate to log 'AI-assisted hours' every week.
1,095 words, about 5 min5Two hundred real tickets in a free chat tool
A Scrum Team supports a customer service platform. Support tickets contain names, addresses and account numbers.
949 words, about 5 min