CHTP case studies
CHTP · Put your knowledge to work in context.
The Certified Hospitality Technology Professional (CHTP) is a professional credential in the hospitality technology field. CHTP® is a registered service mark of Hospitality Financial and Technology Professionals (HFTP), the international nonprofit association established in 1952 that serves the finance and technology segments of the hospitality industry. The CHTP case studies are 5 cases and about 3,198 words.
1The $6.2M Question at Seaward Hospitality
Seaward Hospitality manages 38 select-service hotels under three franchise brands plus 6 independent boutique properties. The CFO has approved $6.2M for technology over 24 months - roughly half of what the CIO requested.
753 words, about 4 min2Fourteen Systems of Record at One Resort
A 620-room resort runs IT with nine staff; the CISO position has been vacant for seven months. Over 18 months, marketing bought a customer data platform, F&B bought a scheduling app, the spa bought a booking tool, and housekeeping adopted a consumer messaging tool for room-status updates.
604 words, about 3 min3The Trade Show That Breaks the Network Twice a Year
A 480-room convention hotel hosts a 3-day trade show twice a year with roughly 2,200 concurrent devices across 30,000 sq ft of meeting space, served by 40 access points. During the last show, guest Wi-Fi collapsed each afternoon, POS terminals in three outlets timed out, and the PMS slowed at check-in peak.
607 words, about 3 min4Saturday, 02:14, Ransomware
At 02:14 on a Saturday, the night manager finds a ransom note on a PMS terminal at the flagship of a six-property group. Within four hours, three properties report the same.
611 words, about 3 min5Mobile Key, Middleware and a Three-Year Lock-In
A 22-property resort group wants digital check-in and mobile key. Its PMS vendor offers a proprietary mobile-key module at 1.10 per occupied room-night; a middleware startup offers an open API layer that would let the group keep PMS, lock and app vendors independent, at a fixed 140k annual fee.
623 words, about 3 min