CritiCall Dispatcher case studies
CritiCall Dispatcher · Put your knowledge to work in context.
CritiCall is a computer-based skills testing system for public-safety dispatchers, published by Biddle Consulting Group as one of its "premier SaaS employee selection testing solutions." The current edition referenced by the publisher is CritiCall 3D, described as "Online dispatcher skills testing solutions for public-safety agencies to address the hiring crisis." Because the product is delivered online, agencies can screen dispatch candidates remotely rather than bringing every applicant on site for a first-round test. CritiCall is aimed at people applying for emergency communications, call-taking, and dispatch roles at law-enforcement, fire, and EMS agencies that use it as part of their hiring process. The CritiCall Dispatcher case studies are 5 cases and about 3,660 words.
1Prioritizing Incoming Calls During a Multi-Incident Surge
You are the sole dispatcher on a console covering a city of 120,000. At 16:47, you receive four calls within 90 seconds: 1.
802 words, about 4 min2Handling a Call with a Language Barrier and Limited Information
You answer a 9-1-1 call. The caller is speaking rapidly in Spanish and sounds panicked.
699 words, about 3 min3Managing a High-Volume Incident with Limited Resources
You are working a busy Friday night shift. At 22:15, a call comes in for a multi-vehicle accident on the highway: a semi-truck has jackknifed and blocked all lanes.
777 words, about 4 min4Administering a Dispatcher Selection Test with Technical Difficulties
You are the test administrator for a CritiCall dispatcher selection test at a regional testing center. Five candidates are scheduled for the 9:00 AM session.
753 words, about 4 min5Handling a Candidate's Request for Accommodation During a Timed Test
You are administering a CritiCall dispatcher selection test to a group of six candidates. One candidate, who has a documented learning disability, approaches you before the test begins and requests extra time (25% additional time) and a quiet room.
629 words, about 3 min