CritiCall Dispatcher study guide

CritiCall is a computer-based skills testing system for public-safety dispatchers, published by Biddle Consulting Group as one of its "premier SaaS employee selection testing solutions." The current edition referenced by the publisher is CritiCall 3D, described as "Online dispatcher skills testing solutions for public-safety agencies to address the hiring crisis." Because the product is delivered online, agencies can screen dispatch candidates remotely rather than bringing every applicant on site for a first-round test. CritiCall is aimed at people applying for emergency communications, call-taking, and dispatch roles at law-enforcement, fire, and EMS agencies that use it as part of their hiring process. The test battery is designed to sample the aptitudes and work behaviors dispatch work demands, so expect timed, computer-delivered exercises rather than a knowledge quiz about radio codes. Preparation is mostly about fluency under time pressure: practice prioritizing competing tasks, reading and recalling spoken information accurately, comparing strings of characters quickly, and typing while other demands compete for attention. The CritiCall Dispatcher study guide has 2 sections and about 699 words.