CritiCall Dispatcher exam-day guide
CritiCall Dispatcher · Prepare for the day ahead.
Your checklist
Government-issued photo ID
Bring the original, unexpired ID in the name you registered under. Confirm with the provider which specific ID types they accept and whether a secondary ID is required.
Test appointment confirmation
Have the confirmation email, scheduling number, or access link ready. Confirm with the provider whether you check in by phone, online, or in person.
Test location and access details
Write down the exact address or login URL, plus parking, building entrance, and check-in instructions. Do a dry run if the test is in person.
Arrival time buffer
Plan to arrive or log in early. Confirm with the provider the exact check-in window and what happens if you are late.
Quiet, distraction-free environment (remote testing)
A private room, stable internet, and a charged device if you are testing remotely. Confirm with the provider the technical requirements and whether a webcam or microphone is needed.
Headset or earbuds (if permitted)
Some modules involve audio. Confirm with the provider whether personal headsets are allowed or provided, and whether audio is part of your test version.
Scratch paper and pen or pencil (if permitted)
Useful for tracking call sequences and numeric entries. Confirm with the provider what materials are allowed at your test site or remote setup.
Review the module types you will face
Know that the assessment typically covers areas such as data entry, call-taking sequencing, memory recall, prioritization, map or spatial reasoning, and reading comprehension. Confirm with the provider the exact modules and time limits for your version.
Practice your typing and data entry
Do timed practice entering names, addresses, and numbers accurately. Accuracy usually matters more than raw speed; confirm with the provider how each module is scored.
Sleep, food, and hydration plan
Treat it like a performance day: normal sleep, a light meal, and water beforehand. Avoid heavy caffeine if you are sensitive to it.
Backup plan for technology or travel
Have a phone number for the test provider, a backup device or hotspot, and an alternate route. Confirm with the provider whom to contact if something fails on test day.
Plan the day
Re-read the provider's instructions and confirm your appointment, ID requirements, and location or access link. Do a few short timed practice sessions on data entry and call sequencing rather than cramming. Protect your sleep schedule.
If testing remotely, test your equipment: internet, browser, camera, microphone, and any required software. Confirm with the provider the technical checklist and whether a system check is required in advance.
Lay out your ID, confirmation, and any permitted materials. Confirm the start time and time zone. Charge devices and prepare a backup. Get to bed at a normal hour.
Eat a normal meal, hydrate, and arrive or log in early per the provider's check-in window. Do a quick warm-up of typing or simple recall drills, then stop and relax.
Read each instruction fully before starting a module. Work for accuracy first, manage your time per section, and do not linger on a single item. Use permitted scratch paper to track sequences and numbers.
If a technical problem occurs, pause and follow the provider's stated procedure for reporting it rather than improvising. Note the time and what happened.
Ask the proctor or provider how and when results are delivered, and what the next step in the hiring process is.
Rules to check
Bring the original government-issued photo ID in your registered name. Confirm with the provider which ID types are accepted and whether a second form is required.
Follow all proctor and check-in instructions. Confirm with the provider the rules on personal items, phones, notes, and whether any materials are permitted in the testing room.
Do not communicate with other candidates or use unauthorized aids during the test. Treat the assessment as a monitored exam even if you are testing remotely.
Confirm with the provider the policy on breaks: whether breaks are allowed, whether the clock stops, and whether you may leave the room or desk.
Understand how scoring works before you begin. Confirm with the provider whether modules are scored separately, whether there are minimum passing scores per section, and whether retesting is allowed and how soon.
If you test remotely, follow the provider's rules on camera position, room scan, and staying in frame. Confirm with the provider what constitutes a violation.
Report any technical failure immediately using the provider's stated contact method, and confirm with the provider how such issues affect your attempt.
Do not share, record, or reproduce test content afterward. Confirm with the provider any confidentiality agreement you are asked to accept.