CritiCall Dispatcher cheat sheet

CritiCall is a computer-based test battery that measures cognitive abilities and work behaviors related to public-safety dispatch; it is not a knowledge test of codes or statutes.

Core modules typically include call-taking prioritization, cross-referencing (matching names/numbers/addresses across lists), memory recall of a caller's details, map reading and route/distance reasoning, and data entry under speed demands.

Spelling and sentence-clarity modules penalize typographical errors because dispatch text (CAD entries, messages) must be readable under time pressure.

Character comparison and numeric/letter sequencing tasks measure the ability to detect small differences in license plates, VINs, and addresses - errors here are scored as misses.

Decision-making modules present ambiguous scenarios with several plausible responses; scoring favors the response that follows priority-of-life and standard escalation order.

Multi-tasking modules require listening to audio while entering or matching data; scoring counts correct entries, so pausing to listen fully often lowers the score relative to paced entry.

Prioritization logic: life-threatening/active harm > in-progress property crime or injury risk > non-urgent reports > administrative or informational requests.

Typing speed and accuracy are separate scored components; accuracy is weighted because uncorrected errors propagate into dispatch records.

Selection tests must be administered under standardized conditions: same instructions, time limits, device requirements, and environment rules for all candidates.

Test security controls include single-use access links, proctoring or lockdown browsers, item exposure limits, and prohibition of notes or second screens.

Accommodation requests (extra time, screen-reader compatibility, alternate input devices) are handled before the session and documented; deviations must be recorded.

Scoring must use pre-set cut scores or banding rules established before administration; changing cut scores after seeing results undermines validity and defensibility.

Reliability indices (e.g., internal consistency, test-retest) and validity evidence (criterion-related, content) should be documented for any test used to screen candidates.

Adverse impact analysis compares selection rates across protected groups using the four-fifths (80%) rule as a screening indicator, not a legal conclusion.

Data handling: test responses and scores are confidential personnel records; retention periods and access controls are set by policy and applicable law.

Technology failure protocol: document the incident, determine whether the attempt is voided or resumed, and apply the same rule to every affected candidate.