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CritiCall Dispatcher practice questions

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Question 1Dispatcher skills testing (public-safety dispatch)

In public-safety dispatching, what does the abbreviation CAD commonly stand for?

  1. Central Alarm Database
  2. Computer-Aided Dispatch Correct answer.
  3. Call Assignment Desk
  4. Coordinated Answering Device

Explanation

CAD refers to the Computer-Aided Dispatch system that call-takers and dispatchers use to log calls, track units, and record status changes. It is the core software platform of most modern dispatch centers.

Question 2Dispatcher skills testing (public-safety dispatch)

A dispatcher is speaking with a caller who is reporting an emergency. Which speaking pace best supports clear information gathering?

  1. Staying silent until the caller finishes everything
  2. Speaking rapidly to match the caller's panic
  3. Speaking only in technical radio codes
  4. Speaking slowly and clearly in short sentences Correct answer.

Explanation

Short, clear, slowly delivered sentences help a distressed caller understand and answer questions. Matching a caller's panic or using codes the public does not know tends to increase confusion.

Question 3Dispatcher skills testing (public-safety dispatch)

What is the primary purpose of the priority level assigned to a call in a public-safety dispatch center?

  1. To determine which dispatcher takes the call
  2. To record the caller's language preference
  3. To set the radio channel the unit will use
  4. To decide the order in which calls should be handled Correct answer.

Explanation

Priority levels rank calls by urgency so that the most critical incidents are handled first when resources are limited. They guide the order of dispatch, not who answers or which channel is used.

Question 4Dispatcher skills testing (public-safety dispatch)

A field unit says '10-4' on the radio. In common public-safety usage, what does this generally indicate?

  1. The unit is requesting a phone call
  2. The message was received and acknowledged Correct answer.
  3. The unit needs additional units
  4. The unit is out of service

Explanation

In many agencies '10-4' is used to acknowledge that a transmission was received and understood. Signal codes vary by agency, so dispatchers must know their own agency's plan.

Question 5Dispatcher skills testing (public-safety dispatch)

A caller reports a structure fire with people possibly trapped. Which question is most important to ask first to help responding units?

  1. Whether the caller has insurance on the building
  2. What is the exact address or location of the fire Correct answer.
  3. How long the building has been standing
  4. What is the caller's relationship to the occupants

Explanation

The location is the most critical first piece of information because responders cannot act without knowing where to go. Once location is confirmed, the dispatcher gathers details about occupants, hazards, and access.

Question 6Dispatcher skills testing (public-safety dispatch)

What does the term 'status check' most commonly refer to in public-safety dispatching?

  1. Reviewing a caller's criminal history
  2. Auditing the dispatcher's payroll records
  3. Testing the backup generator
  4. Confirming a unit's current availability or condition Correct answer.

Explanation

A status check confirms where a unit is and whether it is available, busy, or out of service. Dispatchers use status checks to maintain accurate unit availability.

Question 7Dispatcher skills testing (public-safety dispatch)

A dispatcher receives a 911 call that is clearly a pocket-dial with no one speaking. What is the appropriate general practice?

  1. Attempt to make voice contact and verify whether help is needed Correct answer.
  2. Wait silently for five minutes before hanging up
  3. Disconnect immediately without further action
  4. Transfer the call to a non-emergency line without logging it

Explanation

Even silent or accidental-seeming calls may involve someone who cannot speak safely, so dispatchers attempt voice contact and verify whether assistance is needed. The call is documented per agency policy.

Question 8Dispatcher skills testing (public-safety dispatch)

In dispatch, 'ETA' most commonly stands for which of the following?

  1. Extended Tactical Alert
  2. Estimated Time of Arrival Correct answer.
  3. Emergency Transport Authorization
  4. Equipment Tracking Assignment

Explanation

ETA means Estimated Time of Arrival and is used to tell callers or units when responders are expected. It is a standard abbreviation in radio traffic and CAD notes.

Question 9Dispatcher skills testing (public-safety dispatch)

A caller is reporting a minor property-damage crash with no injuries on a busy roadway. Which factor most affects whether this call is handled as a higher priority?

  1. The caller's opinion of the other driver
  2. Whether the crash is blocking traffic and creating a hazard Correct answer.
  3. The color of the vehicles involved
  4. The number of previous crashes at that intersection

Explanation

Hazards such as blocked lanes or traffic danger raise the urgency of an otherwise minor crash. Vehicle color, personal opinions, and historical crash counts do not change the immediate risk.

Question 10Dispatcher skills testing (public-safety dispatch)

A dispatcher needs a unit to respond to a location but the unit's current status is unclear. What is the best next action?

  1. Record the unit as out of service indefinitely
  2. Assume the unit is available and dispatch it
  3. Ask the unit to confirm its status before assigning Correct answer.
  4. Dispatch a different unit and ignore the unclear one

Explanation

Confirming status prevents dispatching a unit that is already committed or unavailable. Accurate status is a prerequisite for reliable unit assignment.

Question 11Dispatcher skills testing (public-safety dispatch)

During a high-stress call, a caller keeps repeating the same information. What technique best keeps the call productive?

  1. Acknowledge the caller briefly and redirect to the next needed question Correct answer.
  2. Transfer the call to another agency
  3. Interrupt and demand the caller stop repeating
  4. Let the caller repeat until they stop on their own

Explanation

Brief acknowledgment calms the caller and then redirecting to the next question keeps the call moving toward needed facts. Letting repetition continue or reacting harshly delays information gathering.

Question 12Dispatcher skills testing (public-safety dispatch)

A dispatcher must relay a suspect description to units. Which format best supports quick, accurate comprehension?

  1. Short ordered elements such as sex, race, height, clothing, and direction of travel Correct answer.
  2. A long narrative paragraph read at normal speed
  3. A summary that omits clothing details
  4. Only the suspect's first name

Explanation

Ordered, concise elements let units capture key descriptors quickly and in a predictable sequence. Long narratives and omissions increase the chance of missed details.

Question 13Dispatcher skills testing (public-safety dispatch)

Two units transmit on the same channel at the same time, and the dispatcher hears only garbled audio. What is the appropriate dispatcher action?

  1. Ignore the channel until units stop transmitting
  2. Assume both messages were routine and take no action
  3. Ask each unit in turn to repeat its traffic Correct answer.
  4. Broadcast a general alert without addressing the collision

Explanation

When simultaneous transmissions garble each other, the dispatcher should have units repeat one at a time to recover the content. Assuming content or ignoring the channel risks missing critical traffic.

Question 14Dispatcher skills testing (public-safety dispatch)

A caller reports a medical emergency and asks the dispatcher what to do before help arrives. What is the dispatcher's best general approach?

  1. Refuse to give any instructions and end the call
  2. Tell the caller to drive the patient to the hospital
  3. Promise an exact arrival time
  4. Provide pre-arrival instructions per agency protocol while units respond Correct answer.

Explanation

Many agencies use approved pre-arrival instruction protocols to guide callers while responders are en route. Promising exact arrival times or refusing all guidance is inconsistent with good practice.

Question 15Dispatcher skills testing (public-safety dispatch)

What is the main reason dispatchers are trained to repeat back critical information such as addresses and names?

  1. To confirm accuracy and catch errors before action is taken Correct answer.
  2. To slow down the response intentionally
  3. To demonstrate authority to the caller
  4. To fill airtime on the radio

Explanation

Read-back or repeat-back confirms that the information was heard and recorded correctly, catching errors before units act on them. It is an accuracy safeguard, not a formality.

Question 16Dispatcher skills testing (public-safety dispatch)

A dispatcher receives a call from a person who says a friend told them a crime might have happened but gives no location. What is the most appropriate initial step?

  1. Ask questions to determine whether a crime occurred and to identify a location Correct answer.
  2. Close the call because no location was given
  3. Advise the caller to call back when they have details
  4. Immediately broadcast a general alarm citywide

Explanation

The dispatcher should probe for the facts needed to determine whether a crime occurred and where, since some calls lack detail. Closing the call or advising a call-back risks losing a real report.

Question 17Dispatcher skills testing (public-safety dispatch)

Which of the following best describes the dispatcher's role in officer safety during a traffic stop?

  1. Deciding whether the officer should make the stop
  2. Directing the officer to skip safety checks
  3. Recording the stop, confirming location, and checking for warrants or hazards Correct answer.
  4. Guaranteeing the officer's safety by remote monitoring

Explanation

Dispatchers support officer safety by logging the stop, confirming location, and running checks for warrants or hazards. They cannot guarantee safety or make field decisions for the officer.

Question 18Dispatcher skills testing (public-safety dispatch)

A caller is reporting a domestic disturbance and whispers that the other person is in the room. What is the most appropriate dispatcher response?

  1. Use yes/no questions and keep the caller safe while units respond Correct answer.
  2. Hang up so the other person does not hear
  3. Ask the caller to speak louder so the details are clear
  4. Tell the caller to confront the other person

Explanation

When a caller cannot speak safely, yes/no questions gather information without exposing the caller. Units are dispatched based on the information obtained, and the caller's safety is paramount.

Question 19Dispatcher skills testing (public-safety dispatch)

A dispatcher has two units available for a low-priority report and one unit available for a high-priority emergency. What is the best assignment approach?

  1. Wait for additional units before assigning anyone
  2. Assign the available unit to the high-priority emergency Correct answer.
  3. Assign the nearest unit regardless of priority
  4. Send both units to the low-priority report first

Explanation

Priority drives assignment: the highest-urgency incident is covered first with available resources. Sending the only available unit to a lower-priority call delays response to the emergency.

Question 20Dispatcher skills testing (public-safety dispatch)

A caller reports an unconscious person who is not breathing. Which sequence best reflects appropriate dispatch practice?

  1. Confirm location, gather key details, dispatch EMS, and give pre-arrival instructions Correct answer.
  2. Wait for the caller to ask for an ambulance
  3. Dispatch only after a supervisor approves
  4. Gather the caller's full personal history before dispatching

Explanation

For a time-critical medical emergency, confirming location, gathering essential details, dispatching EMS, and providing pre-arrival instructions all proceed rapidly in parallel. Delaying dispatch for nonessential information wastes critical time.

Question 21Dispatcher skills testing (public-safety dispatch)

A dispatcher receives conflicting information from two callers about the same incident. What is the best approach?

  1. Choose the report that was received first without noting the conflict
  2. Discard both reports as unreliable
  3. Record both reports, note the discrepancies, and relay the uncertainty to responding units Correct answer.
  4. Average the details into a single description

Explanation

Recording both accounts and flagging discrepancies gives responders a truthful picture and lets them verify in the field. Discarding reports or silently choosing one hides useful information.

Question 22Dispatcher skills testing (public-safety dispatch)

During a multi-unit incident, radio traffic becomes congested and units are stepping on each other. What is the most effective dispatcher action?

  1. Switch all units to an unmonitored channel
  2. Increase transmission speed to clear the channel faster
  3. Stop transmitting entirely and let units self-coordinate
  4. Establish transmission order and direct units to hold traffic until cleared Correct answer.

Explanation

Controlling transmission order and directing units to hold traffic restores channel discipline and ensures critical messages get through. Faster speech or abandoning the channel worsens congestion and safety.

Question 23Dispatcher skills testing (public-safety dispatch)

A dispatcher notices that a caller's account of a robbery contains details that change each time they are asked. What is the best interpretation and action?

  1. The inconsistencies should be noted and relayed while the report is still taken Correct answer.
  2. The caller is certainly lying, so the call should be closed
  3. The dispatcher should correct the caller's story to make it consistent
  4. The dispatcher should ignore the changes and record only the first version

Explanation

Inconsistencies may reflect stress, poor recall, or deception, but the dispatcher's role is to document them and continue gathering information. Concluding deception or altering the account oversteps the dispatcher's role.

Question 24Dispatcher skills testing (public-safety dispatch)

A unit requests backup but does not state its location, and the dispatcher's CAD shows the unit's last known position from several minutes ago. What is the best action?

  1. Broadcast the last known position as confirmed fact
  2. Assume the last known position is current and send backup there without confirmation
  3. Wait for the unit to repeat the request on its own
  4. Ask the unit to confirm its current location while beginning to alert backup Correct answer.

Explanation

The dispatcher should confirm the unit's current location while simultaneously starting the backup process, since stale position data may be wrong. Presenting an unverified position as fact could send help to the wrong place.

Question 25Dispatcher skills testing (public-safety dispatch)

A dispatcher is handling several simultaneous calls and must decide what to document first when time is limited. What principle best guides this decision?

  1. Document calls in alphabetical order of caller names
  2. Document the information most critical to responder safety and action Correct answer.
  3. Document the longest call first regardless of content
  4. Document only calls that result in an arrest

Explanation

When time is constrained, documentation priority follows what responders most need for safety and action, such as location, hazards, and suspect details. Ordering by length, name, or outcome does not reflect operational urgency.

Question 26Dispatcher skills testing (public-safety dispatch)

In public-safety dispatching, what does the abbreviation 'CAD' most commonly refer to?

  1. Crisis Action Directive
  2. Central Alarm Desk
  3. Computer-Aided Dispatch Correct answer.
  4. Call Assessment Document

Explanation

CAD stands for Computer-Aided Dispatch, the software system dispatchers use to log calls, track unit status, and manage incident information. The other expansions are not standard public-safety terms.

Question 27Dispatcher skills testing (public-safety dispatch)

When a dispatcher assigns a priority level to an incoming call, which factor is typically the most important?

  1. The caller's tone of voice
  2. The time of day the call is received
  3. The number of units available
  4. The potential for immediate threat to life or property Correct answer.

Explanation

Priority is based primarily on the severity of the situation and the risk of harm, so threats to life or property generally receive the highest priority. Caller demeanor, unit availability, and time of day may influence response but do not define priority.

Question 28Dispatcher skills testing (public-safety dispatch)

A dispatcher is speaking with a caller who is upset and speaking rapidly. Which technique is most likely to improve the dispatcher's understanding of the situation?

  1. Speaking over the caller to regain control
  2. Using a calm, steady voice and asking one question at a time Correct answer.
  3. Transferring the call immediately to a supervisor
  4. Asking the caller to repeat everything from the beginning

Explanation

A calm, steady tone and single, focused questions help reduce the caller's anxiety and yield clearer information. Interrupting or demanding a full restart can increase stress and delay critical details.

Question 29Dispatcher skills testing (public-safety dispatch)

What is the primary purpose of a dispatcher obtaining a callback number from a 911 caller?

  1. To verify the caller's identity
  2. To check for prior call history
  3. To allow re-contact if the call is disconnected Correct answer.
  4. To determine the caller's location

Explanation

A callback number lets the dispatcher reconnect if the call drops or additional information is needed. It is not primarily used to verify identity, determine location, or check history.

Question 30Dispatcher skills testing (public-safety dispatch)

A caller reports a house fire with flames visible and possible occupants inside. Which unit should be dispatched first?

  1. Utility company
  2. Emergency medical services
  3. Fire department Correct answer.
  4. Police department

Explanation

A structure fire with possible occupants inside is a life-threatening emergency that requires fire suppression and rescue, so fire resources are dispatched first. Police and EMS may assist but are not the primary response.

Question 31Dispatcher skills testing (public-safety dispatch)

In dispatch terminology, what does '10-4' typically mean?

  1. Respond immediately
  2. Message received and understood Correct answer.
  3. Location update required
  4. Unit out of service

Explanation

In common public-safety radio codes, '10-4' acknowledges that a message was received and understood. Other meanings vary by agency, but this is the most widely recognized use.

Question 32Dispatcher skills testing (public-safety dispatch)

A dispatcher receives a call from a person who is deaf and is using a text-to-911 service. What is the most appropriate way to respond?

  1. Reply in text, using clear and simple language Correct answer.
  2. Transfer the call to a supervisor immediately
  3. Ask the person to call back using voice
  4. Disregard the message as a non-emergency

Explanation

Text-to-911 is a legitimate emergency contact method for people who are deaf, hard of hearing, or in situations where speaking is unsafe. Dispatchers should respond in text with clear, simple language and gather necessary information.

Question 33Dispatcher skills testing (public-safety dispatch)

Which of the following best describes the dispatcher's responsibility regarding unit safety on a call?

  1. To investigate the incident independently
  2. To monitor unit status and relay known hazards Correct answer.
  3. To approve the unit's use of force
  4. To direct tactical decisions at the scene

Explanation

Dispatchers support officer safety by tracking unit status and promptly relaying information about hazards, warrants, or other risks. They do not command tactical operations, authorize force, or investigate incidents.

Question 34Dispatcher skills testing (public-safety dispatch)

A dispatcher is entering a call into CAD and the caller provides a street name that sounds like two different streets in the city. What is the best action?

  1. Select the first street that appears in the system
  2. Enter both street names in the narrative
  3. Wait for a unit to clarify the location on scene
  4. Ask the caller to spell the street name and confirm nearby cross streets Correct answer.

Explanation

Confirming spelling and cross streets helps ensure the correct location is entered, which is critical for response. Guessing or waiting for units can delay help and cause units to respond to the wrong place.

Question 35Dispatcher skills testing (public-safety dispatch)

During a medical call, the dispatcher has given pre-arrival instructions and the caller reports the patient is now breathing normally but remains unconscious. What should the dispatcher do next?

  1. Transfer the call to a nurse advice line
  2. Instruct the caller to move the patient to a seated position
  3. Continue to monitor the patient's breathing and keep the caller on the line until EMS arrives Correct answer.
  4. End the call and wait for EMS

Explanation

The dispatcher should continue to monitor the patient's condition and maintain contact until responders arrive, as the situation can change rapidly. Ending the call or transferring may delay critical updates.

Question 36Dispatcher skills testing (public-safety dispatch)

A dispatcher receives a report of a suspicious person looking into car windows in a parking lot. The caller is unsure if the person is armed. How should the dispatcher classify the call?

  1. As a non-emergency because no crime has occurred
  2. As a potential in-progress crime with unknown weapon status Correct answer.
  3. As a civil matter for private security
  4. As a low-priority information call

Explanation

The behavior suggests a possible in-progress crime, and the unknown weapon status is a safety concern that warrants a higher-priority response. Dispatchers should err on the side of caution when weapons may be involved.

Question 37Dispatcher skills testing (public-safety dispatch)

A dispatcher is relaying a suspect description to units. Which element is most critical to include first?

  1. The suspect's clothing color
  2. The suspect's race and gender
  3. The suspect's height and weight
  4. The suspect's direction of travel Correct answer.

Explanation

Direction of travel helps units locate and intercept the suspect quickly, so it is often relayed first. Other descriptors are important but less time-sensitive for immediate apprehension.

Question 38Dispatcher skills testing (public-safety dispatch)

A caller reports a domestic disturbance and states that a weapon is involved. What should the dispatcher do first?

  1. Advise the caller to leave the residence if safe
  2. Instruct the caller to intervene
  3. Ask the caller to confirm the type of weapon
  4. Dispatch units with the weapon information Correct answer.

Explanation

When a weapon is reported, officer safety is paramount, so units should be dispatched immediately with that information. Additional details can be gathered while units are en route.

Question 39Dispatcher skills testing (public-safety dispatch)

A dispatcher is handling a call where the caller is providing information but keeps digressing into unrelated topics. What is the most effective approach?

  1. Transfer the call to a non-emergency line
  2. Hang up and call back later
  3. Politely redirect the caller to the specific information needed Correct answer.
  4. Allow the caller to finish to avoid interrupting

Explanation

Politely redirecting the caller helps obtain critical information efficiently while maintaining rapport. Allowing digressions wastes time, and hanging up or transferring may delay response.

Question 40Dispatcher skills testing (public-safety dispatch)

What is the primary reason for dispatchers to use a consistent phonetic alphabet when spelling names or plates over the radio?

  1. To comply with federal regulations
  2. To encrypt sensitive information
  3. To speed up transmission time
  4. To reduce miscommunication caused by similar-sounding letters Correct answer.

Explanation

Phonetic alphabets reduce errors when letters sound alike (e.g., B and D) over radio. They are not primarily for regulatory compliance, speed, or encryption.

Question 41Dispatcher skills testing (public-safety dispatch)

A dispatcher receives a call from a person who reports seeing smoke coming from a building but is unsure of the exact address. What is the best way to determine the location?

  1. Dispatch units to the general area to search
  2. Wait for other callers to report the same incident
  3. Use the caller's phone GPS location only
  4. Ask the caller to describe nearby landmarks and cross streets Correct answer.

Explanation

Asking for landmarks and cross streets helps pinpoint the location quickly and accurately. Relying solely on GPS or waiting for others can delay response.

Question 42Dispatcher skills testing (public-safety dispatch)

During a high-priority incident, a dispatcher needs to broadcast a lengthy description. What is the best practice for radio transmission?

  1. Use as many codes as possible to shorten the message
  2. Transmit the entire message without interruption
  3. Break the message into short, clear segments and pause for acknowledgment Correct answer.
  4. Speak quickly to save time

Explanation

Breaking messages into short segments and pausing for acknowledgment ensures units receive and understand critical information. Speaking quickly or using excessive codes can cause confusion.

Question 43Dispatcher skills testing (public-safety dispatch)

A dispatcher is entering a call and the caller provides a license plate number. Which action best ensures accuracy?

  1. Repeating the plate back to the caller using phonetics Correct answer.
  2. Entering the plate as quickly as possible
  3. Assuming the state if not provided
  4. Skipping the plate if the caller is unsure

Explanation

Repeating the plate back phonetically confirms accuracy and reduces errors. Quick entry, assumptions, or skipping can lead to incorrect information.

Question 44Dispatcher skills testing (public-safety dispatch)

A caller reports a crime in progress but is whispering and seems afraid to speak. What is the most appropriate dispatcher response?

  1. Instruct the caller to call back when safe
  2. Hang up to avoid alerting the suspect
  3. Ask the caller to speak louder
  4. Ask yes/no questions and keep the caller on the line if safe Correct answer.

Explanation

Yes/no questions allow the caller to provide information without speaking loudly, reducing risk. Keeping the caller on the line, if safe, allows ongoing information gathering.

Question 45Dispatcher skills testing (public-safety dispatch)

What is the primary purpose of a dispatcher performing a status check on a unit?

  1. To remind the unit of reporting requirements
  2. To confirm the unit's location and well-being Correct answer.
  3. To assign a new call
  4. To update the unit's equipment status

Explanation

Status checks confirm that units are safe and where they are supposed to be, which is critical for officer safety. They are not primarily for assigning calls or administrative reminders.

Question 46Dispatcher skills testing (public-safety dispatch)

A dispatcher is handling a call about a missing child. The caller is distraught and cannot recall the child's clothing description. What should the dispatcher do?

  1. Wait for officers to arrive to gather details
  2. Ask focused questions about the child's last known location and appearance Correct answer.
  3. Obtain a recent photo description from the caller and broadcast it
  4. Ask the caller to calm down before continuing

Explanation

Focused questions help gather critical information quickly despite the caller's distress. Waiting or asking the caller to calm down may delay the response.

Question 47Dispatcher skills testing (public-safety dispatch)

A dispatcher receives multiple calls about a fight at a park. The callers give conflicting descriptions of the number of people involved. How should the dispatcher proceed?

  1. Advise units to use caution and stage until the scene is clear
  2. Dispatch units with the range of information and update as more calls come in Correct answer.
  3. Wait for a consensus before dispatching
  4. Choose the description from the first caller only

Explanation

Dispatching with the available information and updating as new details arrive ensures a timely response. Waiting for consensus or relying on one caller may delay help.

Question 48Dispatcher skills testing (public-safety dispatch)

A dispatcher is training a new employee on radio etiquette. Which practice should be emphasized?

  1. Transmitting without listening first
  2. Using codes exclusively to save time
  3. Using plain language for critical information Correct answer.
  4. Speaking in a casual, conversational tone

Explanation

Plain language for critical information reduces misunderstanding, especially when multiple agencies respond. Codes can be useful but should not replace clear communication for critical details.

Question 49Dispatcher skills testing (public-safety dispatch)

During a tactical incident, the dispatcher hears a unit transmit 'officer down' but the transmission is garbled. What is the most appropriate immediate action?

  1. Wait for a supervisor to instruct
  2. Ask the unit to repeat the transmission
  3. Log the transmission and continue with other calls
  4. Broadcast an all-call for the last known location and request additional units Correct answer.

Explanation

An 'officer down' transmission, even if garbled, is a critical emergency that requires immediate response. Broadcasting an all-call and sending additional units ensures rapid assistance.

Question 50Dispatcher skills testing (public-safety dispatch)

A dispatcher is reviewing a call for quality assurance. The call involved a medical emergency where the dispatcher provided CPR instructions. Which aspect is most important to evaluate?

  1. The dispatcher's tone of voice
  2. The accuracy and clarity of the CPR instructions Correct answer.
  3. The number of questions asked
  4. The length of the call

Explanation

In a medical emergency, the accuracy and clarity of instructions directly affect patient outcomes. Tone, call length, and question count are secondary.