NAA CALP study plan

Map the full leasing cycle from first inquiry to signed lease, labeling each stage and the staff action required at it

Write and rehearse a five-question prospect qualification script that captures move-in date, budget, unit type, occupancy, and motivation

Break the community tour into its component steps and script a transition line for each

List the closing techniques used in apartment leasing and match each to a prospect personality type

Compute physical occupancy, economic occupancy, and average rent from supplied raw numbers without a calculator prompt

Explain how concessions, loss-to-lease, and vacancy affect net effective rent

Build a seven-touch follow-up cadence for unconverted prospects with timing and channel for each touch

Draft responses to the eight most common leasing objections and rehearse each aloud

Name the federally protected classes and identify how state and local classes layer on top of them

Apply fair housing advertising rules by rewriting five non-compliant ad phrases into compliant language

Distinguish a reasonable accommodation from a reasonable modification and identify who pays for each

Apply occupancy standards and criminal-screening documentation rules to three scenario descriptions

Integrate leasing scripts with fair housing requirements by rewriting any scripted line that could screen or steer

Answer mixed leasing-math and fair housing items under untimed conditions, then again timed

Log every missed item by cause: content gap, misread question, or reasoning error

Re-teach the two weakest subtopics aloud as if training a new leasing associate

Draft a 30-day marketing calendar covering digital, print, and on-site channels with an owner and a budget line for each entry

Identify five local businesses or employers for outreach and write a one-sentence pitch for each

Design a resident referral program including reward structure, tracking method, and fair housing safeguards

Write three unit listing descriptions optimized for search while staying compliant with advertising rules

Map every resident touchpoint from application through renewal and flag the two highest-risk drop-off points

Build a 30-60-90 day new-resident onboarding sequence with a specific contact at each interval

Script a renewal conversation that opens with value delivered before discussing rent

Select five retention metrics and state the target threshold for each

Apply telephone, email, and in-person etiquette standards to five scenarios and note the response-time expectation for each

Write de-escalation steps for an angry resident and rehearse them on a recorded call

Draft ten reusable message templates covering inquiry, application status, maintenance, complaint, and renewal

Adapt two templates for accessibility needs and limited-English proficiency

Take a full-length timed practice exam under test-day conditions with no notes

Rank all five domains by practice-exam accuracy and spend remaining hours only on the bottom two

Rewrite personal cue cards for every item missed twice across the eight weeks

Rehearse the exam-day routine: pacing per question, flagging strategy, and review pass